{"id":3794758,"url":"https://alion.io/job/esmegen-consultants-it-support-engineer-end-user-support-microsoft-365","title":"IT Support Engineer (End-User Support & Microsoft 365)","company":{"id":4512985,"name":"Esmegen Consultants","domain":"esmegen.com","url":"https://alion.io/company/esmegen-consultants","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2800,"max":4800,"currency":"SGD","period":"month","gross":true,"usd_annual":45024},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-05T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Help people get back to work. Get hands-on with Microsoft 365.\nAt Esmegen Consultants, we’re looking for an IT Support Engineer to join our managed IT services team in Singapore. You’ll work directly with customers, helping with everyday IT issues and handling the Microsoft 365 administration that keeps their teams working.\nA new joiner needs their laptop and accounts ready on day one. A user can’t get into a shared mailbox. An Android device won’t enrol. If you enjoy working out what went wrong, fixing it and keeping people updated along the way, you’ll enjoy the variety of this role.\nWhat you’ll do\nSupport users with Windows PCs, laptops and everyday Microsoft 365 issues. Own your tickets, keep users updated and document how you resolved each issue.\n\nUse the Microsoft 365 admin center and Microsoft Entra ID to onboard and offboard users, reset passwords, assign licences and manage Conditional Access policies.\n\nAdminister Teams, SharePoint, OneDrive and Exchange Online, including shared mailboxes and distribution groups.\n\nManage Windows and Android devices in Microsoft Intune, including device enrolment and Windows Update deployment.\n\nManage Microsoft Defender settings, review security alerts and read audit logs to investigate issues.\n\nRaise support cases with Microsoft when needed and follow up through to resolution.\n\nWhat you’ll bring\nCompleted Microsoft training relevant to Microsoft 365 administration or endpoint management.\n\nHands-on experience with the Microsoft 365 admin center, Microsoft Entra ID, Microsoft Intune and Exchange Online.\n\nA practical approach to troubleshooting and the ability to explain what’s happening in plain language.\n\nThe habit of following up, especially when a fix takes longer than expected.\n\nInterested?\nSend us your CV and tell us which Microsoft training you’ve completed. We’d also love to hear about one Microsoft 365 issue you handled yourself and how you resolved it.\nSkills\nMicrosoft 365, Microsoft Excel, Issue Management, License Management, Customer Support, Mobile Device Management, Windows Intune, Security Auditing, Desktop Support, Microsoft Exchange, SharePoint, Microsoft Support, Application Support, Microsoft Defender, Engineering Support, Microsoft Word, Technical Support","description_format":"text","description_chars":2254,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T08:31:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["seen:6","win:early","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":45024,"is_top_pay":false},"html_url":"https://alion.io/job/esmegen-consultants-it-support-engineer-end-user-support-microsoft-365","json_url":"https://alion.io/job/esmegen-consultants-it-support-engineer-end-user-support-microsoft-365.json","meta":{"generated_at":"2026-11-12T03:15:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4512985},"rest":"https://alion.io/mcp/rest/get_company?id=4512985"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesmegen-consultants-it-support-engineer-end-user-support-microsoft-365"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesmegen-consultants-it-support-engineer-end-user-support-microsoft-365"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesmegen-consultants-it-support-engineer-end-user-support-microsoft-365"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esmegen-consultants-it-support-engineer-end-user-support-microsoft-365\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesmegen-consultants-it-support-engineer-end-user-support-microsoft-365"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3794758}},{"tool":"search_jobs","arguments":{"company":"esmegen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3794758},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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