IT Support Specialist

Role Overview

We are seeking a motivated IT Support Specialist to join our team in Arlington, Texas. You’ll play a key role in supporting the daily technology needs of our executive, administrative, finance, and engineering teams-ranging from resolving helpdesk tickets and setting up equipment to troubleshooting connectivity issues and assisting with onboarding. This is a hands-on position ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on IT operations as our company continues to grow.

What you will do:

• Provide technical support and resolve issues to end users’ satisfaction.
• Assist with onboarding new users.
• Troubleshoot and resolve network connectivity issues.
• Setup and deploy new workstations, peripheral equipment, and software.
• Respond to ad-hoc and walk-in IT requests.
• Document troubleshooting steps and contribute to the internal knowledge base.

What you bring to this role:

• Minimum of 1 year of experience in a Helpdesk or IT Support role
• Assist with onboarding new users.
• Troubleshoot and resolve network connectivity issues.
• Setup and deploy new workstations, peripheral equipment, and software.
• Respond to ad-hoc and walk-in IT requests.
• Monitor IT equipment levels and notify senior staff when inventory is low.
• Document troubleshooting steps and contribute to the internal knowledge base.

Bonus points:

• Additional certifications such as CompTIA Network+ or Linux+
• Associate degree or higher in Information Technology or a related field
• Candidate MUST be local to Arlington or nearby areas.

Additional Requirements

This is a fast-paced, high-impact environment - flexibility to occasionally work extended hours or weekends during critical periods is expected.