# Customer Success Lead

Esper was founded in 2018 with the mission to empower dynamic and responsive policymaking in government. Esper’s goal is to align existing data, stakeholders and public policy goals to streamline the policymaking process at all levels of Government. We imagine a world where policymaking is driven by data and insights from all stakeholders, and we are transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration. Job Description: Esper is looking for an experienced Customer Success Lead to serve as a long-term partner to our customers. The customer journey doesn’t stop at launch. Our goal is durable adoption, measurable outcomes, and partnerships that grow over time. As the Customer Success Lead, you’ll lead Esper’s next-stage CS evolution: moving from effective generalist motions to a specialized, scalable organization with clear ownership, consistent customer experiences, and predictable retention outcomes. You’ll be accountable for our retention and renewal performance, strengthening adoption and customer health, and building the operating system (people, process, and tooling) that supports growth. You’ll thrive here if you’r

- **Id**: 1259887
- **Url**: <https://alion.io/job/esper-customer-success-lead>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Austin, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 6
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-09-01T22:13:19Z
- **Employer posted date**: 2026-09-01
- **Last verified at**: 2026-11-13T11:07:02Z
- **Board verified**: yes
- **Days open**: 72
- **Description format**: text
- **Description chars**: 4879
- **Description truncated**: no
- **Benefits**: Equity, Life insurance, Retirement plans, Unlimited PTO, Vision insurance
- **Relocation offered**: no
- **Industries**: Digital Government, Legal Software

## Company

- **Id**: 1823256
- **Name**: Esper
- **Domain**: esper.com
- **Url**: <https://alion.io/company/esper-com>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

## Salary

- **Min**: 120000
- **Max**: 160000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 160000

## Trust

- **Level**: ok
- **Days open**: 72

## Requirements

- **Experience years min**: 6
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-25T20:06:39Z

## Liveness

- **Score**: 10
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.348
- **P room**: 0.28
- **Age days**: 71
- **Expected fill days**: 22
- **Reasons**: conf:1, win:tail, crowd:
- **Computed at**: 2026-11-12T10:38:37Z

## Pay

- **Stated usd annual**: 160000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.