{"id":2510479,"url":"https://alion.io/job/esri-administrative-assistant-customer-service","title":"Administrative Assistant - Customer Service","company":{"id":3807,"name":"Esri","domain":"esri.com","url":"https://alion.io/company/esri","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":85,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redlands, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-09-29T17:56:43Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T04:10:24Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Overview\n\nOur administrative team plays an essential role in helping Customer Service operate efficiently. In this role, you will use strong organizational skills, sound judgment, and attention to detail to support daily operations, coordinate administrative processes, and help teams stay informed, prepared, and responsive.\nResponsibilities\nOversee administrative and office operations. Manage daily administrative requests such as meetings, department events, purchase requests, and provide meeting coordination and IT support to help Customer Service teams stay organized and on schedule.\nCoordinate employee support activities. Facilitate onboarding and offboarding for new and existing employees, coordinate employee-related administrative processes, and partner with HR to manage onsite interview scheduling and logistics.\nFacilitate cross-functional coordination. Partner with various divisions to ensure team requests and workflow processes are handled efficiently and accurately.\nResolve administrative issues. Address administrative challenges by leveraging workflows and identifying creative solutions aligned with company and department policies and procedures.\nSupport policy communications. Post new and updated departmental policies and partner with leadership to communicate changes clearly and consistently to employees.\nSupport special projects. Contribute to additional initiatives and projects as business needs evolve.\nRequirements\n2+ years of administrative experience, including process improvement and workflow support\nAbility to manage multiple priorities, analyze information, and apply policies accurately\nStrong initiative, attention to detail, and ability to work independently and collaboratively\nExcellent written and verbal communication skills, with the ability to convey information clearly and professionally in reports, correspondence, and other business communications\nProficiency with Microsoft Office applications and the ability to learn and effectively use a variety of online systems and tools\nVisa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S. \nHigh school diploma\nRecommended Qualifications\nMinimum typing speed 45 wpm\nKnowledge of SAP and Salesforce\nBachelor's degree in business or related field preferred\nTotal Rewards\nEsri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimumaccrual of 64hoursof vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one componentof our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.\nA reasonable estimate of the base salary range is\n$21—$36 USD\nThe Company\nAt Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.\nIf you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!\nEsri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email  and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.\nEsri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.","description_format":"text","description_chars":4968,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Navigation & Mapping"],"lifecycle":[{"event":"open","at":"2026-10-14T08:47:16Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":23,"expected_fill_days":72,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/esri-administrative-assistant-customer-service","json_url":"https://alion.io/job/esri-administrative-assistant-customer-service.json","meta":{"generated_at":"2026-10-23T06:11:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3807},"rest":"https://alion.io/mcp/rest/get_company?id=3807"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesri-administrative-assistant-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesri-administrative-assistant-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesri-administrative-assistant-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esri-administrative-assistant-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesri-administrative-assistant-customer-service"}]}