{"id":3472413,"url":"https://alion.io/job/esri-product-engineer-i-user-assistance-workflow-manager","title":"Product Engineer I - User Assistance (Workflow Manager)","company":{"id":3807,"name":"Esri","domain":"esri.com","url":"https://alion.io/company/esri","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":103,"ghost_share":0,"stale_share":0.981,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redlands, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79664,"max":133120,"currency":"USD","period":"year","gross":null,"usd_annual":133120},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-10-29T17:34:19Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-10T17:21:10Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Overview\nAre you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for our platform’s users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance (UA) documentation and other enablement materials. In this position, you'll make our customers successful by creating UA and self-enablement materials for GIS software products. You'll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices. \nResponsibilities\nBecome a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows \nSupport a variety of UA materials, including installed and online help, tutorials, blog articles, videos, and more \nManage documentation throughout the development cycle and ensure documentation requirements are met for the software release \nBe part of a UA team to produce content that is consistent with the appropriate Esri style \nProvide team member support in the form of functionality feedback and testing support to the product development team \nCreate and maintain a network with delivery services, product management, and marketing team members to ensure our software and UA content deliver a great user experience \nWork with top software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products \nRequirements\n1+ years of professional experience in a similar position supporting similar responsibilities \nAbility to learn and use software as a customer would to produce the deliverables based on the experience \nExcellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively \nEffective time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment \nBachelor’s in GIS, English, journalism, technical writing, or a related field \nRecommended Qualifications\nMaster’s in GIS, English, journalism, technical writing, or a related field \nAn understanding of documentation workflows that use HTML, DITA, or Markdown \nExperience producing web-based documentation using a content management system (CMS) that allows reuse of content \nExperience with ArcGIS software or other geospatial technology \nTotal Rewards\nEsri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.\nA reasonable estimate of the base salary range is\n$79,664—$133,120 USD\nThe Company\nAt Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.\nIf you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!\nEsri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email  and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.\nEsri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.","description_format":"text","description_chars":5120,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Navigation & Mapping"],"lifecycle":[{"event":"open","at":"2026-10-29T17:36:25Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":11,"expected_fill_days":53,"reasons":["conf:5","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":133120,"is_top_pay":true},"html_url":"https://alion.io/job/esri-product-engineer-i-user-assistance-workflow-manager","json_url":"https://alion.io/job/esri-product-engineer-i-user-assistance-workflow-manager.json","meta":{"generated_at":"2026-11-10T21:49:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":187,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3807},"rest":"https://alion.io/mcp/rest/get_company?id=3807"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesri-product-engineer-i-user-assistance-workflow-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesri-product-engineer-i-user-assistance-workflow-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesri-product-engineer-i-user-assistance-workflow-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esri-product-engineer-i-user-assistance-workflow-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesri-product-engineer-i-user-assistance-workflow-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3472413}},{"tool":"search_jobs","arguments":{"company":"esri.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3472413},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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