{"id":2510711,"url":"https://alion.io/job/esri-sr-observability-engineer-arcgis-enterprise","title":"Sr. Observability Engineer, ArcGIS Enterprise","company":{"id":3807,"name":"Esri","domain":"esri.com","url":"https://alion.io/company/esri","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":82,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-28T05:59:10Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redlands, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93600,"max":159328,"currency":"USD","period":"year","gross":null,"usd_annual":159328},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Chaos Engineering","optional":false},{"name":"Grafana","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Machine Learning","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-09-24T16:43:43Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-29T00:16:14Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Overview\nBuild the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art mapping and analytics capability to thousands of customers and millions of users worldwide.\nOur team builds cutting-edge, highly scalable, and reliable distributed software for on-premises, Kubernetes, and the cloud, making maps, geographic information, and analyses available on any device, anywhere, at any time. Our product engineers provide a strong technical voice in the product development process and use the best tools available to build highly reliable, sustained, and evolutionary software.\nAs a Product Engineer for observability, you will work with our cross-functional global team of product engineers, developers, and writers to design and implement the best observability patterns with a particular focus on leveraging AI and data-driven techniques to deliver automated root cause analysis and intelligent sizing recommendations. You will be actively involved with designing, writing, building, and delivering existing and next generation ArcGIS Enterprise observability using software development and quality assurance practices.\nResponsibilities\nTranslate customer needs and industrial trends into technical requirements for future ArcGIS Enterprise software releases\nDesign and evolve end-to-end observability pipelines, spanning metrics, logs, traces, and events, across ArcGIS Enterprise deployments\nContribute to the design of AI Driven Root Cause Analysis (RCA) capabilities that accelerate troubleshooting and incident resolution\nPartner on the design of data driven models to generate sizing and capacity guidance for customers\nCollaborate with product engineers and development engineers on software project teams to build new ArcGIS Enterprise software releases\nShare workflows in help topics, blog articles, presentations, tutorials, and samples\nTroubleshoot and triage customer issues\nReview and analyze automated test results, report status on software quality and stability, and certify software quality\nRequirements\n5+ years of experience with ArcGIS Enterprise and ArcGIS platform technologies\nSolid foundation of observability concepts: metrics, logs, traces, SLIs, SLOs\nHands-on Experience with Prometheus / Grafana\nRobust experience developing and implementing test plans and test automation\nExperience working with Python, Java, or other scripting languages\nStrong experience translating customer needs (in observability) into technical requirements for the team\nExcellent problem solving and analytical skills\nProven ability to build and deliver quality software in a team environment\nStrong time management and organizational skills\nBachelor’s degree in computer science, software engineering, information systems, or a related technical field\nRecommended Qualifications\nExperience with capacity planning, performance and chaos engineering\nFamiliarity with AI and Machine Learning concepts, especially as applied to operational data\nWorking knowledge of Kubernetes resource management (requests/limits, throttling, OOMs)\nHands on experience building or operating large scale distributed systems\nExperience designing, deploying solutions in AWS and/or Azure\nMaster’s degree in computer science, software engineering, information systems, or a related technical field\nTotal Rewards\nEsri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.\nA reasonable estimate of the base salary range is\n$93,600—$159,328 USD\nThe Company\nAt Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.\nIf you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!\nEsri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email  and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.\nEsri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.","description_format":"text","description_chars":5970,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Navigation & Mapping"],"lifecycle":[{"event":"open","at":"2026-10-14T08:47:16Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":0.9,"age_days":33,"expected_fill_days":72,"reasons":["conf:4","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":159328,"is_top_pay":true},"html_url":"https://alion.io/job/esri-sr-observability-engineer-arcgis-enterprise","json_url":"https://alion.io/job/esri-sr-observability-engineer-arcgis-enterprise.json","meta":{"generated_at":"2026-10-29T01:15:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3807},"rest":"https://alion.io/mcp/rest/get_company?id=3807"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesri-sr-observability-engineer-arcgis-enterprise"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesri-sr-observability-engineer-arcgis-enterprise"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesri-sr-observability-engineer-arcgis-enterprise"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esri-sr-observability-engineer-arcgis-enterprise\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesri-sr-observability-engineer-arcgis-enterprise"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2510711}},{"tool":"search_jobs","arguments":{"company":"esri.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2510711},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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