{"id":2510794,"url":"https://alion.io/job/esri-training-representative","title":"Training Representative","company":{"id":3807,"name":"Esri","domain":"esri.com","url":"https://alion.io/company/esri","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redlands, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1646},"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-08-24T18:49:32Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-14T12:57:04Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Overview\nIn this position, you will use your strong customer service skills and desire to help others to support our software user community. You will coordinate and manage logistics for training classes as well as support a variety of other trainings and programs, including Esri’s User Conference, internal and distributor trainings, and training certifications. \nResponsibilities\nCoordinate and manage all logistics for training classes by collaborating with customers and teams across Esri\nIdentify and analyze customer needs and recommend appropriate solutions\nBuild and maintain relationships with customers to support training sales goals and customer experience\nDevelop, manage, and communicate event details in alignment with customer needs, including requested schedules, staffing, equipment, classroom setup, and location details\nAct as the main point of contact for customers and internal teams for training class coordination needs\nIncrease revenue by enrolling wait-listed and cancelled-upon students in classes\nGenerate predefined or ad-hoc SAP reports and additional tasks as needed\nRequirements\n2+ years of experience working in a fast-paced and deadline-oriented business environment\nExcellent written and verbal communications skills\nStrong interpersonal skills for communication with internal and external customers\nStrong collaboration, leadership, and problem-solving skills; ability to work with deadlines and multiple tasks simultaneously\nHigh attention to detail, flexible with last-minute changes and requests, and ability to work independently\nCustomer-focused and customer service oriented \nProficient with Microsoft Office suite, including Outlook, Word, and Excel\nMinimum typing speed of 45 words per minute\nAbility to work one of the following schedules:Eastern Standard Time zone schedule (8am-5pm ET), working with a team on the East Coast\nPacific Standard Time zone schedule (8am-5pm PT), working with our Redlands team\n\nVisa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.\nBachelor's degree in Business Administration, Marketing, Communications or related field\nRecommended Qualifications\n4+ years of experience in a professional office environment\n3+ years of customer service experience\nKnowledge of Salesforce\nTotal Rewards\nEsri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimumaccrual of 64hoursof vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one componentof our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.\nA reasonable estimate of the base salary range is\n$20.50—$34.85 USD\nThe Company\nAt Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.\nIf you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!\nEsri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email  and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.\nEsri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.","description_format":"text","description_chars":4967,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Navigation & Mapping"],"lifecycle":[{"event":"open","at":"2026-10-14T08:47:16Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.28,"age_days":50,"expected_fill_days":19,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-10-14T15:24:42Z"},"pay":null,"html_url":"https://alion.io/job/esri-training-representative","json_url":"https://alion.io/job/esri-training-representative.json","meta":{"generated_at":"2026-10-14T15:24:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19425,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3807},"rest":"https://alion.io/mcp/rest/get_company?id=3807"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesri-training-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesri-training-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesri-training-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esri-training-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesri-training-representative"}]}