{"id":2616411,"url":"https://alion.io/job/essen-healthcare-director-learning-and-development","title":"Director, Learning and Development","company":{"id":4421883,"name":"Essen Health Care","domain":"essenhealthcare.com","url":"https://alion.io/company/essenhealthcare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"HR","role_family":"HR","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bronx, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":205000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1309},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Twilio","optional":true}],"status":"live","first_seen_at":"2026-10-15T12:21:42Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-01T05:12:05Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Overview\nEssen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.\nFounded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.\nWe’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.\nJob Summary\nPosition Title: Director, Learning and Development\nLocation: 2626 Halperin Avenue Reports To: Senior Director, Learning & Development Employment Type: Full-Time\nThe Director of Learning & Development plays a strategic and hands-on role in identifying organizational learning needs and designing, delivering, and evaluating training and development programs that strengthen workforce capabilities, leadership effectiveness, patient experience, and organizational performance.\nReporting to the Senior Director, Learning & Development, this role proactively partners with leaders across the organization to assess learning needs, evaluate existing training content, and develop practical, engaging, and measurable learning solutions.\nThe Director will contribute to the development and execution of the organization's learning strategy, establish program objectives and success measures, including Key Performance Indicators (KPIs) and Return on Investment (ROI), and ensure learning initiatives align with organizational priorities and operational outcomes.\nThis position requires initiative, creativity, strong facilitation skills, and the ability to translate organizational needs into meaningful learning experiences that support continuous improvement.\nResponsibilities\nKey Responsibilities\nStrategic Learning & Organizational Partnership\nProactively partner with organizational leaders to understand operational priorities, assess workforce development needs, and identify competency and performance gaps. \nConduct training needs assessments and recommend effective learning solutions, collaborating with appropriate departments when challenges extend beyond training. \nPartner with the Senior Director to develop and execute learning strategies, establish program objectives, KPIs, and appropriate ROI measures, and evaluate organizational impact. \nConduct market research and benchmarking to identify emerging learning approaches, industry trends, and opportunities for improvement. \nLearning Design, Delivery & Facilitation\nDesign, develop, and facilitate engaging training programs for workforce and leaders organization wide. \nEvaluate existing learning content in collaboration with subject matter experts to ensure accuracy, relevance, and effectiveness, identifying opportunities to update, redesign, consolidate, or retire materials. \nDevelop practical learning solutions, including instructor-led training, interactive workshops, digital learning modules, facilitator guides, job aids, and toolkits. \nDevelop train-the-trainer programs to strengthen facilitation capabilities and ensure consistent training delivery across departments. \nLeverage Learning Management Systems (LMS), digital learning platforms, and emerging technologies to improve learning accessibility, engagement, delivery, tracking, and reporting. \nLeadership & Workforce Development\nDesign and facilitate leadership development programs focused on communication, coaching, accountability, performance management, employee engagement, and change leadership. \nPartner with leaders to identify development opportunities for new, emerging, and experienced leaders. \nSupport onboarding, professional development, career pathways, internal mobility, and succession planning through targeted learning initiatives. \nCollaborate with leaders to reinforce learning in the workplace, strengthen workforce competencies, support ongoing professional growth, and drive change management initiatives through targeted learning solutions. \nHealthcare, Health Home Care Management & Operational Training\nPartner with Clinical Trainers, Health Home Care Management, Operations, and other departmental leaders to identify learning needs and develop role-specific training programs. \nDesign, coordinate, and facilitate training initiatives that strengthen Health Home care management competencies, care coordination, patient engagement, patient experience, and service delivery. \nCollaborate with subject matter experts to develop and improve learning programs covering care management workflows, patient-centered care, documentation, compliance, quality standards, and escalation processes. \nSupport the development and continuous improvement of training for Integrated Care Coordinators (ICCs), care management teams, and other patient-facing and non-patient-facing members of the workforce. \nPromote consistent operational practices, effective communication, professionalism, accountability, and quality patient care through practical learning solutions. \nTraining Evaluation & Continuous Improvement\nEvaluate training effectiveness through learner feedback, knowledge assessments, competency development, behavioral change, and operational performance indicators. \nAnalyze training data to measure progress, identify trends, and recommend improvements to learning programs. \nPresent training outcomes, insights, and recommendations to senior leadership, demonstrating the connection between learning initiatives and organizational performance and advising on strategic direction rather than solely executing on request. \nContinuously assess learning processes, delivery methods, and resources to strengthen program effectiveness and the workforce learning experience. \nQualifications\nRequired Qualifications\nBachelor's degree in Human Resources, Organizational Development, Education, Business, or a related field. \nMinimum of 8 years of progressively responsible experience in Learning & Development, Organizational Development, or a related field. \nDemonstrated experience conducting learning needs assessments, designing and facilitating training programs, and evaluating learning content for workforce and leaders at various organizational levels. \nProven ability to independently manage training and development initiatives from needs assessment and program design through implementation, evaluation, and continuous improvement. \nStrong facilitation, presentation, instructional design, and project management skills, with exceptional attention to detail. \nAbility to proactively build relationships, influence stakeholders, and collaborate effectively with leaders across departments and organizational levels. \nStrong analytical and problem-solving skills, with the ability to use data, performance metrics, and feedback to assess learning effectiveness and recommend improvements. \nExcellent communication and interpersonal skills, with the ability to manage competing priorities and adapt to evolving organizational needs. \nPreferred Qualifications\nExperience in healthcare, Health Home care management, or multi-site organizations; a clinical background is not required. \nExperience designing or facilitating training related to care coordination, Health Home care management, patient engagement, patient experience, or healthcare operations. \nExperience developing and implementing leadership and management development programs. \nExperience establishing training KPIs, measuring program outcomes, and evaluating learning effectiveness and ROI. \nFamiliarity with healthcare operations, regulatory and compliance training, and workforce development practices. \nPreferred Technical Proficiencies\nLearning Management Systems (LMS) and digital learning platforms. \nInstructional design and e-learning authoring tools, including emerging AI-enabled learning technologies. \nMicrosoft Office Suite, including Excel, PowerPoint, and reporting tools. \nElectronic Health Record (EHR) and Electronic Medical Record (EMR) systems, such as Epic, eClinicalWorks, Athenahealth, or Oracle Health/Cerner. \nWorkforce management and operational systems, including UKG and Twilio Flex. \nSuccess in This Role\nSuccess in this role begins with curiosity, initiative, a collaborative mindset, and a genuine commitment to understanding our organization, people, and operations.\nThe ideal candidate brings strong learning and development expertise while recognizing the importance of listening, building relationships, and understanding workforce needs before developing solutions.\nThe successful Director will proactively identify learning opportunities, build trusted partnerships with leaders, and take ownership of designing and delivering practical training programs that the workforce can apply in their everyday responsibilities.\nSuccess will be reflected in stronger workforce competencies, improved leadership effectiveness, meaningful learning experiences, enhanced workforce and patient experiences, and measurable contributions to organizational performance.\nAbove all, this individual will demonstrate a high degree of ownership and accountability, a solutions-oriented, collaborative approach, adaptability, and a genuine passion for helping people grow through continuous learning.\nLocation: Required to be in Bronx-based office location 5 days a week\nEqual Opportunity Employer\nESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER\nEssen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.","description_format":"text","description_chars":10041,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T12:21:42Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring 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