{"id":2760563,"url":"https://alion.io/job/essential-field-service-representative","title":"Field Service Representative","company":{"id":2249952,"name":"Essential Utilities","domain":"essential.co","url":"https://alion.io/company/essential-co","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berea, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T18:00:01Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Delta Natural Gas Co., Inc., an Essential Utilities company, is engaged primarily in the distribution, transmission, storage and production of natural gas. With facilities located in 32 counties in central and southeastern Kentucky, Delta Natural Gas owns and operates 2,600 miles of natural gas gathering, transmission, distribution and service lines. Delta Natural Gas serves approximately 39,000 residential, commercial, industrial and transportation customers.\nDelta is more than your average natural gas utility. We have a vision to:\nProvide valuable services to our customers\nEncourage economic growth for businesses in our region\nImprove the quality of life for our communities\nEnsure that we are protecting our environment\nSupport our employees and partners\nJoin our team and make a difference!\nAbout Essential Utilities\nEssential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.\nOperating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.\nWe are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.\nOur company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.\nESSENTIAL DUTIES: (Primary Duties and Responsibilities)\nAssists in the planning of branch activities in the areas of customer service operations, maintenance, odorization, safety procedures, merchandising and new business activities and is responsible for carrying our assigned duties in these areas in accordance with the rules and regulations of the Kentucky Public Service Commission, other regulatory agencies and the Company in a manner that promotes better employee, customer and public relations.\nShall be responsible for neatly and accurately preparing the necessary paperwork relating to job assignments including, but not limited to, time reports, service calls, damage prevention forms, work orders, leak reports, material usage reports and vehicle reports.\nShall operate and/or maintain vehicles, equipment, tools and instruments and shall assist in maintaining the appearance and general upkeep of the Company's vehicles, equipment, office, shop and storage areas.\nShall be required to attend schools, training sessions and seminars as necessary in order to fulfill assigned job responsibilities\nShall assist Customer Representatives if workload requires it.\nMay be responsible for supervising branch activities in the absence of or at the direction of the Supervisor, Gas Operations, or indirectly supervising up to 6\nClients include existing and prospective customers, Kentucky Public Service Commission staff, builders and contractors\nAssists with other tasks or projects as assigned\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).\nQUALIFICATIONS (Required Experience, Education, Licenses, and Certifications)\nHigh School diploma or equivalent\nMinimum 3 years experience in related work or duties\nMust possess a valid drivers license\nMust obtain plastic fusion qualifications\nKNOWLEDGE, SKILLS AND ABILITIES: (Examples below)\nStrong customer service skills\nAbility to work well under pressure\nA team player able to work effectively in a team fostered multi-tasking environment\nWORKING CONDITIONS/PHYSICAL DEMANDS:\nMay be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and/or poor ventilation atmospheric conditions.\nMust be able to frequently and routinely bend, stoop, dig, lift, pull and carry items occasionally exceeding 100 pounds and any other activity required during the customer service process.\nSee, hear, talk, and perform tasks requiring manual dexterity.\nWorking conditions may include travel to work sites of Essential Utilities and/or other constituents (if applicable)\nThe physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nDelta, an Essential Utilities company, is an Equal Opportunity/AffirmativeAction employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.\nDelta is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012). \nTo maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:\nFamily members cannot result in a supervisor/subordinatereporting relationship\nFamily members cannot work in the same department.","description_format":"text","description_chars":6060,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities"],"lifecycle":[{"event":"open","at":"2026-10-17T02:38:23Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.593,"p_room":0.9,"age_days":11,"expected_fill_days":28,"reasons":["conf:63","stale_co","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/essential-field-service-representative","json_url":"https://alion.io/job/essential-field-service-representative.json","meta":{"generated_at":"2026-10-26T20:44:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2249952},"rest":"https://alion.io/mcp/rest/get_company?id=2249952"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fessential-field-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fessential-field-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fessential-field-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/essential-field-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fessential-field-service-representative"}]}