{"id":1395455,"url":"https://alion.io/job/essity-customer-facing-order-management-representative","title":"Customer Facing & Order Management Representative","company":{"id":1829783,"name":"Essity","domain":"essity.mx","url":"https://alion.io/company/essity-mx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dunstable, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-28T18:17:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Facing & Order Management Representative\nJoin Our Customer Service Team at Essity!\nAre you passionate about delivering exceptional customer service? Our mission is to expertly handle the needs of our TENA customers, including the NHS, ensuring a stress-free, seamless experience while maintaining high levels of service. Join us in our journey of providing first-class customer support and making a positive difference in people's lives.\nWhat You Will Do\nServe as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.\nProvide timely and effective administrative support, ensuring excellent customer experience.\nManage customer requests and queries in collaboration with sales representatives.\nInteract with service specialists for deeper knowledge and further investigation when needed.\nProactively manage exception-based tasks to enhance the customer experience.\nMaintain a close relationship with sales representatives to jointly manage customer requests and queries.\nUtilise a case handling platform to manage exception-based tasks and enhance the customer experience.\nLeverage the service specialist network to provide an excellent customer experience.\nEnsure high query resolution proactivity and speed with 360° visibility of all customer interactions.\nSupport sales in providing full visibility on customer interactions.\nExecute order to billing process tasks and identify opportunities to optimise order to billing activities.\nWho You Are\nPrevious experience in a Business-to-Business Customer Service environment is advantageous.\nConfident user of Microsoft Packages (Word, Excel, Outlook, MS Teams, Co-Pilot).\nNatural ability to form relationships and network effectively.\nWell-organised, able to prioritise workloads, and comfortable with interruptions.\nEmotionally controlled with self-awareness.\nFocused on delivering high levels of customer service and meeting commitments.\nNot fearful of complex problems and willing to go the extra mile to solve them.\nExperience with SAP is desirable.\nRequired Experience & Competencies\nExperience in customer service, handling enquiries, complaints, and requests effectively.\nFamiliarity with CRM systems for efficient tracking of customer interactions and orders.\nStrong customer focus, efficient order processing, team collaboration, time management, adaptability, conflict resolution, and continuous improvement mindset.\nGood communication skills.\nProficiency in English.\nWhat We Can Offer You\nAt Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.\nApplication End Date:\n08 out. 2026Job Requisition ID:\nEssity265097","description_format":"text","description_chars":2744,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Care"],"lifecycle":[{"event":"open","at":"2026-09-28T13:11:53Z"}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:9","win:early","comp:brand"],"computed_at":"2026-09-29T04:12:35Z"},"pay":null,"html_url":"https://alion.io/job/essity-customer-facing-order-management-representative","json_url":"https://alion.io/job/essity-customer-facing-order-management-representative.json","meta":{"generated_at":"2026-09-29T04:12:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3964,"day_limit":5000,"remaining_today":1036,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}