{"id":3306671,"url":"https://alion.io/job/essity-customer-service-representative-lymphology","title":"Customer Service Representative, Lymphology","company":{"id":12183,"name":"Essity","domain":"essity.com","url":"https://alion.io/company/essity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":65,"ghost_share":0,"stale_share":0.754,"repost_share":0.015,"time_to_fill_p50_days":20,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T14:22:36Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Essity Order Administration & Customer Service Team is currently seeking a Customer Service Representative, Lymphology. This is a hybrid role & will be based in our office in Ballantyne, NC.\nAbout the Role\nThe Customer Service Representative, Lymphology serves as a trusted customer owner, escalation resource, and process improvement partner within Customer Service. This role provides superior service as the single point of contact for servicing accounts, educating customers, handling complaints and distribution of Lymphology orders. This individual represents Essity in a positive and professional manner in all matters relating to sales and service.\nWhat You Will Do\nInteract with customers via telephone and other media.\nCreates pleasant and professional environment to promote positive interaction with both internal and external customers.\nEnters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations, verifies product description, quantity, shipping and billing information via computer-based applications (SAP P19, SAP P14, et al).\nVerifies accuracy of orders and contacts customers as required to ensure customer needs in an efficient manner.\nEducates customers on and administers all product warranty information, Total Satisfaction Guarantee and Returned Goods Policy.\nUses discretion in handling complex transactions and offers options to proactively solve customer needs.\nSafeguards confidential patient health information in compliance with HIPAA regulations.\nCommunicates with MEAs (Medical Advisor) and TBMs (Territory Business Manager) to provide extensive details regarding potential opportunities and/or issues.\nCommunicates with various company departments, as well as shipping carriers and other outside agencies to answer questions, provide information, or expedite shipping.\nResearch discrepancies and provide customer with resolution in a prompt manner. This may result in the accurate creation of Quality Notifications.\nProvides pricing quotations upon request.\nResponsible for appropriately handling the confidential entrustment of customer credit cards and processing prepay transactions.\nProcesses marketing and sales sample orders, ensuring that these are coded correctly and charged to the correct account.\nFulfills requests for informative written documentation for customers (invoices, order confirmations, MSDS sheets, catalogs, samples, swatches, prescription pads, price lists, etc.).\nMaintains a neat and orderly work area and all reference materials up to date according to 5S standards.\nMaintains acceptable standards with regard to defined performance metrics.\nPerforms other duties as required to meet department goals.\nWho You Are\nAssociate degree, bachelor’s degree, or equivalent customer service, order management, healthcare, commercial operations, or business experience preferred.\nPrior customer service, order management, account support, claims, returns, billing, logistics, or related experience preferred.\nExperience using SAP, CRM systems, Microsoft Office, email, spreadsheets, order management tools, customer portals, or similar business applications preferred.\nPrior experience working within the Healthcare & Medical industry in preferred but not required.\nStrong verbal and written communication skills with the ability to explain issues clearly, professionally, and customer-centrically.\nDemonstrated ability to take ownership and initiative.\nDemonstrated accuracy, attention to detail, follow-through, time management, and ability to manage multiple priorities in a fast-paced environment.\nAbility to research issues, resolve discrepancies, interpret business rules, and make sound recommendations within defined guidelines.\nComfort using digital tools and learning new systems, workflows, automation, AI-enabled tools, and reporting resources.\nWhat We Can Offer You\nAt Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.\nCompensation and Benefits:\nExpected Compensation\nCompetitive annual salary + annual incentive bonus + benefits\nPay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.\nAlong with competitive pay you will be eligible for the following benefits:\nUnited Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance\nWellness program provided through Rally\nHealthcare and Dependent Care Flexible Spending Accounts (FSA)\n401(k) with employer match and annual employer base contribution\nCompany paid Basic Life, AD&D, short-term and long-term disability insurance\nEmployee Assistance Program\nPTO offering with Paid Holidays\nVoluntary benefits to include: critical illness, hospital indemnity, and accident insurance\nEmployee discounts program\nScholarship program for children of Essity employees. \nCollaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Competitive Total Rewards\nAdditional Information\nThe Company is committed to equalemployment opportunity and providingreasonable accommodations to qualifiedcandidates and employees pursuant toapplicable law. We value and encouragediversity and solicit applications from allqualified applicants without regard to race,color, gender, sex, age, religion, creed,national origin, ancestry, citizenship, maritalstatus, sexual orientation, physical or mentaldisability, medical condition, military andveteran status, gender identity or expression,genetic information, or any othercharacteristic protected by federal, state, orlocal law.\nIf you require reasonableaccommodation as part of the applicationprocessplease contact \nTogether, we are improving lives, every day\nWorking at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.\nApplication End Date:\nJob Requisition ID:\nEssity266094","description_format":"text","description_chars":6267,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Baby Products","Personal Hygiene & Toiletries","Medical Supplies & Consumables","Wound Care"],"lifecycle":[{"event":"open","at":"2026-10-27T01:40:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/essity-customer-service-representative-lymphology","json_url":"https://alion.io/job/essity-customer-service-representative-lymphology.json","meta":{"generated_at":"2026-10-31T22:38:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12183},"rest":"https://alion.io/mcp/rest/get_company?id=12183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fessity-customer-service-representative-lymphology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fessity-customer-service-representative-lymphology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fessity-customer-service-representative-lymphology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/essity-customer-service-representative-lymphology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fessity-customer-service-representative-lymphology"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3306671}},{"tool":"search_jobs","arguments":{"company":"essity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3306671},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}