{"id":1395437,"url":"https://alion.io/job/essity-it-onsite-support-specialist","title":"IT Onsite Support Specialist","company":{"id":12183,"name":"Essity","domain":"essity.com","url":"https://alion.io/company/essity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":42,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dover, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":317},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-07T00:00:00Z","employer_posted_date":"2026-06-07","last_verified_at":"2026-10-02T01:24:15Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":117},"description":"IT Onsite Support Specialist\nWho We Are\nEssity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarterslocatedin Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene,Personal Care, and Health & Medical business units that provide hygiene and health solutions to over a billionpeople every dayworldwide.\nWorking at Essity is more than acareer,it is where you will play your part in a better future,to improvewell-being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.\nAbout the Role\nEssity is looking for an experienced IT Onsite Specialist who will assist with Digital Workplace-related systems as well as Operational Technology at the location as required. The role works closely with on-site business stakeholders and IT teams to ensure the smooth operation of IT systems, while tracking requests and their resolutions. Initially this position will be heavily involved in migration from the previous systems to Essity’s business, IT and manufacturing ecosystem. This is an excellent opportunity for professional development within the Global Supply Chain Onsite IT!\nThe ideal candidate will live in the Dover, Delaware area.\nWe’relooking for people who embody our values,aren’tafraid to challenge, innovate, experiment, and move at a fast pace.We’realways looking for ways to improve our products and ourselves. If this is you,we’dlove to talk.\nWhat You Will Do\nBeing specialist or expert in relevant IT areas and identifying improvement possibilities and taking initiatives to drive changes in relation to service levels in their areas of expertise\nSupport managing local servers and networks in collaboration with global IT teams. Processing and taking ownership of tickets from customers.\nMonitor onsite systems to ensure optimal operation, address any occurring performance issues and prevents issues by working proactively\nManage the installation and replacement of end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools) as required.\nAdministration of IT assets (hard- and software) and facilitate training and education for users in relation to the supported services and solutions\nEnsuring (internal and external) that audit requirements are fulfilled\nUnderstands how IT solutions are supporting business critical processes for each location supported\nIndependently diagnose and troubleshoot technical issues efficiently, ensuring minimal disruption to operations.\nEnsure documentation of processes, issues, resolutions, and system configurations accurately and in the standard agreed IT tools.\nFollow IT security protocols, company IT compliance standards and IT operational processes (i.e. Incidents reporting, time reporting).\nParticipate in On-Call rotation for 24/7 support where required\nAbility to lift to 50 pounds\nTravel: Ability to travel between local support sites and support remotely at other locations, if necessary.\nWho You Are\n3-5 years of relevant work experience\nExperience delivering IT Support & Solutions to Supply Chain locations or relevant similar experience\nBachelor degree or equivalent certifications/experience in relevant field\nStrong oral communication skills to gather information from employees and explain complex technical concepts in simple language\nAnalytical and problem-solving skills to troubleshoot and diagnose issues\nObservational skills to recognize warning signs that indicate potential problems\nCustomer service skills to interact professionally and positively with stakeholders, employees and coworkers\nOrganization skills to help maintain work space efficiency\nWillingness to lead and work with project teams\nKnowledge or experience of commonly used Essity software, hardware and applications. (Office and relevant factory systems)\nProven experience with IT Service Management tools and ticketing systems.\nExperience in managing IT assets, including hardware and software inventory, licensing, and maintenance tracking.\nVery good understanding of IT security principles, including firewalls, antivirus software, encryption, and secure password management.\nFamiliarity with cloud platforms and collaboration tools.\nWhat We Can Offer You\nAt Essity, we believe every career is as unique as the individual andempoweremployees to reach their full potential in a winning culture motivated by a powerful purpose.\nCompensation and Benefits:\nExpected Compensation\nCompetitiveannual salary +annual incentive bonus+ benefits\nPay offered may vary depending on multiple individualizedfactorssuch asknowledge, skills, and experience.\nAlong with competitive payyouwill beeligible for the following benefits:\nUnited HealthcarePPO/ EyeMed Vision Insurance / Delta Dental Insurance\n\nWellness program provided through Rally\n\nHealthcare and Dependent Care Flexible Spending Accounts (FSA)\n\n401(k) with employer match andannual employer base contribution\n\nCompany paid Basic Life, AD&D, short-term and long-term disability insurance\n\nPTO offering withPaid Holidays\n\nScholarship program for children of Essity employees.\n\nAdditional Information\nThe Company is committed to equalemployment opportunity and providingreasonable accommodations to qualifiedcandidates and employees pursuant toapplicable law. We value and encouragediversity and solicit applications from allqualified applicants without regard to race,color, gender, sex, age, religion, creed,national origin, ancestry, citizenship, maritalstatus, sexual orientation, physical or mentaldisability, medical condition, military andveteran status, gender identity or expression,genetic information, or any othercharacteristic protected by federal, state, orlocal law.\nIf you require reasonableaccommodation as part of the applicationprocessplease contact \nTogether, we are improving lives, every day\nWorking at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.\nApplication End Date:\nJob Requisition ID:\nEssity261750","description_format":"text","description_chars":6570,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Care"],"lifecycle":[{"event":"open","at":"2026-09-28T13:11:53Z"}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.163,"p_room":0.28,"age_days":117,"expected_fill_days":15,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/essity-it-onsite-support-specialist","json_url":"https://alion.io/job/essity-it-onsite-support-specialist.json","meta":{"generated_at":"2026-10-03T01:41:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1674,"day_limit":5000,"remaining_today":3326,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}