{"id":1654880,"url":"https://alion.io/job/essity-it-support-analyst","title":"IT Support Analyst","company":{"id":12183,"name":"Essity","domain":"essity.com","url":"https://alion.io/company/essity","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":41,"ghost_share":0,"stale_share":0.927,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Medellín, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T22:23:37Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"IT Support Analyst\nAbout the Role\nThe IT Support Technician provides IT support for enterprise IT solutions for basic and middle-difficulty service requests in one or more assigned areas, following defined Service Management procedures. This role also assists with services for IT systems-such as user computing environments, collaboration platforms, and business system or device management tools depending on team responsibilities.\nWhat You Will Do\nSupport the deployment, configuration, and maintenance of IT hardware, software and related solutions based on team responsibilities.\n\nAssist with managing IT environments, infrastructure, systems, or components relevant to the team’s scope, in collaboration with global IT and cross-functional teams.\n\nProcess and take ownership of service tickets, including operational administration of IT assets (hardware and software lifecycle management).\n\nProvide support for local business applications (where applicable and in alignment with global standards and governance).\n\nDeliver end-user training and guidance on relevant IT systems, tools, or applications, based on team scope and business needs.\n\nContribute to the continuous improvement of IT support services and updates to the knowledge base and support documentation.\n\nEnsure compliance with internal policies and external audit requirements in all support activities.\n\nAssist in monitoring and maintaining system or endpoint performance and availability using relevant tools.\n\nMaintain awareness of how IT solutions support business-critical processes for each assigned location.\n\nDiagnose and resolve technical incidents efficiently, ensuring minimal impact on business operations.\n\nSupport documentation of technical procedures, resolutions, and system configurations accurately for designated tools.\n\nCommunicate IT-related information clearly, factually, and effectively with users and stakeholders\n\nProvide extended support In the event of critical outages\n\nThis role typically reports to an IT Team Leader.\nWho You Are\nEducation:\nHigh school diploma in relevant field\n\nBachelor degree or equivalent in relevant field is preferred\n\nWork Experience:\n1-3years of relevant work experience\n\nExperience delivering IT Support & Solutionsis preferred\n\nWhat We Can Offer You\nOur purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us\nMedellín, Cortezza\nApplication End Date:\n14 oct 2026Job Requisition ID:\nEssity265617","description_format":"text","description_chars":2732,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Care"],"lifecycle":[{"event":"open","at":"2026-10-02T01:24:15Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/essity-it-support-analyst","json_url":"https://alion.io/job/essity-it-support-analyst.json","meta":{"generated_at":"2026-10-06T00:57:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1328,"day_limit":5000,"remaining_today":3672,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12183},"rest":"https://alion.io/mcp/rest/get_company?id=12183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fessity-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fessity-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fessity-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/essity-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fessity-it-support-analyst"}]}