{"id":3880128,"url":"https://alion.io/job/estarta-solutions-major-incident-manager","title":"Major Incident Manager","company":{"id":49343,"name":"Estarta Solutions","domain":"estarta.com","url":"https://alion.io/company/estarta-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Romania"],"countries":["RO"],"hiring_countries":["RO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-06T17:45:00Z","employer_posted_date":null,"last_verified_at":"2026-11-06T17:45:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Your responsibilities\nMajor Incident Ownership: Own the major incident lifecycle from declaration to closure, restoring service with minimal business impact.\nBridge Leadership: Lead incident bridges as the single point of command for all parties involved.\nResolution Drive: Follow up with engineering teams and vendors, removing blockers and escalating where needed.\nStakeholder Communication: Deliver clear, timely updates to executive management and customer stakeholders.\nCustomer Focus: Maintain customer satisfaction and strong stakeholder relationships throughout incidents.\nEscalation Management: Assess impact and urgency, and prioritise and escalate in line with SLAs.\nPost-Incident Review: Lead reviews, coordinate root cause analysis and produce major incident reports.\nDocumentation: Record actions, decisions and timelines in real time in ITSM systems.\nContinuous Improvement: Refine the major incident process and raise service quality.\nOur requirements\nProven IT incident management experience; major incident management experience is a significant advantage\nExcellent spoken and written English\nStrong business communication skills, including with executive stakeholders\nAbility to work under time pressure while meeting customer SLAs\nAvailability for 24/7/365 shift work, including nights, weekends and holidays\nStrong analytical, problem-solving and conflict management skills\nCalm, decisive and structured under pressure\nSolid ITIL knowledge, focused on incident management\nExperience with ITSM tools (e.g. ServiceNow, Salesforce)\nUnderstanding of cloud IT infrastructure and services is a plus\nITIL 4 Foundation certification is an asset\nWhat we offer\nB2B contract on preferential terms: paid time off, private healthcare, Multisport card and training\nFlexible 24/7/365 shift schedule (mixed 12-hour shifts, weekdays and weekends)\nFully remote work\nProfessional development, including certification support\nAn international environment with global clients","description_format":"text","description_chars":1975,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-06T17:45:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/estarta-solutions-major-incident-manager","json_url":"https://alion.io/job/estarta-solutions-major-incident-manager.json","meta":{"generated_at":"2026-11-11T04:19:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49343},"rest":"https://alion.io/mcp/rest/get_company?id=49343"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Festarta-solutions-major-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Festarta-solutions-major-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Festarta-solutions-major-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/estarta-solutions-major-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Festarta-solutions-major-incident-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3880128}},{"tool":"search_jobs","arguments":{"company":"estarta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3880128},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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