{"id":1556805,"url":"https://alion.io/job/estes-express-lines-osd-clerk","title":"OS&D Clerk","company":{"id":1875862,"name":"Estes Express Lines","domain":"estes-express.com","url":"https://alion.io/company/estes-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Riviera Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":4752},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T18:03:33Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-05T00:30:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary:Will investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat Materials\nHelp in identifying freight for high value shortages and overages while also determining the shipment/PRO to which they belong\nWill work directly with Service Center Operations Personnel, Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group and Corporate Operations.\nWill assist with resolving customer queries regarding shipping orders, pricing etc.\nMaintain count list of items received or shipped and check against bill of lading, recording any discrepancies\nWill prepare all paperwork and the repacking of all OS&D freight\nWill maintain accurate records to report all OS&D freight issues on a daily or weekly basis to service center management\nResponsible for reviewing and addressing various freight issues and/or reports as assigned by service center management\nMaintain a clean and organized OS&D area while performing OS&D functions\nWill be responsible for monitoring OS&D related emails and responding as necessary.\nWill utilize various software and technologies (for example EDock, Customer Portals, Pega, etc)\nServe as first line resource to other less experienced clerical staff by coaching and answering employee questions\nProvide guidance to less experienced employees on how to perform specific job activities\nProvide one on one on the job training when necessary to less experienced staff\nRegular attendance is required.\nThis is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.\n Qualifications:High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background\nMust be knowledgeable in general LTL operations. Prior OS&D experience preferred.\nMust be willing to wear boots/safety footwear.\nMust be knowledgeable in related functional areas (customer care, billing, pricing, tracing, dispatching, weights and inspection, etc.)\nComputer skills; proficient in MS Word, Outlook and Excel required\nAS400 experience strongly preferred\nStrong customer services skills\nPossess excellent verbal, written communication and listening skills\nMust be able to thrive in a fast-paced, high stress environment with multiple competing priorities and time constraints.\nMust have the ability to answer most questions and accomplish most tasks without guidance. Only the most unusual problems are referred to more experienced staff or manager for resolution\nGood understanding of departmental priorities, workflow, and guidelines\nMust have the ability to solve problems that are usually apparent but precise identification of the nature of the problem requires further investigation using standard procedures or well-established processes for troubleshooting. Solutions and decisions require interpretation of information with independent judgment and risk\nMust have the ability to support company policies in a positive manner and communicate this support to fellow employees and customers.\nMust have the ability to work the night schedule or alternate work schedule as needed with proper notification\nExperience in the transportation industry a plus although not required\nMust be able to lift approximately 70 lbs., or more if required by the essential functions of the job\nMust be able to comply with all company policies, rules, procedures and Code of Conduct\nMust be able to interact well with others\nMust be able to work independently, or in a team setting\nMust be capable of working under tight time constraints in a high volume environment with multiple priorities\nResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines\nMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check\nMust be authorized to work in the United States\nPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is frequently required to lift and/or move a minimum of 70 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel and reach with hands and arms. The employee is frequently required to lift, twist, turn, and may climb. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit and climb or balance.\nWork Environment:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.","description_format":"text","description_chars":5765,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-01T02:17:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6 · green card filings: 2","filings_12m":6,"filings_prev_12m":11,"green_card_filings_12m":2,"median_offered_wage_usd":118750,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.567,"p_room":1,"age_days":3,"expected_fill_days":13,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/estes-express-lines-osd-clerk","json_url":"https://alion.io/job/estes-express-lines-osd-clerk.json","meta":{"generated_at":"2026-10-05T02:09:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2865,"day_limit":5000,"remaining_today":2135,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}