{"id":2696854,"url":"https://alion.io/job/estes-forwarding-worldwide-supervisor-warehouse-operations-3","title":"Supervisor, Warehouse Operations","company":{"id":1836491,"name":"Estes Forwarding Worldwide","domain":"efwnow.com","url":"https://alion.io/company/efwnow","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Joliet, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T10:22:01Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T22:02:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.\nWe are proud to offer highly competitive pay and a comprehensive benefits package, including:\nPaid vacation, sick time, and holidays\n401(k) plan with company match\nMedical, dental, and vision insurance\nShort- and long-term disability plans\nLife and accidental death & dismemberment insurance\nJob referral bonus program\nPosition Pay Range: $70,000.00-$75,000.00 annually\nResponsibilities\nThe Supervisor, Warehouse Operations, oversees day-to-day operations within an assigned team of Estes Forwarding Worldwide and is responsible for leading, directing, and managing operations to ensure a consistently high level of service, quality, and customer satisfaction.\nTo perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.\nAccountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines.\nAbility to operate forklifts and pallet jacks.\nCommunicate directly with customers & carriers to coordinate incoming deliveries and outgoing shipments.\nInterface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.\nProcess transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers.\nPerform cycle counts in the warehouse and investigate any inventory discrepancies.\nAdhere to Warehousing best practices and standard operating procedures.\nDrive continuous improvement within the organization through collaboration with site managers.\nFacilitate team meetings and update priorities.\nDirecting traffic to the warehouse and making adjustments on orders.\nLead, direct, and manage site operations to ensure maximum profitability and customer service.\nManage the resources and facilitate quality and efficient operations.\nEstablish and maintain positive, productive customer relations while managing daily resolution of issues. \nEstablish and continuously improve processes to ensure excellent customer relations.\nEnsure compliance with the internal quality policies, procedures, and guidelines.\nAssisting with developing and implementing onboarding procedures for new customer accounts.\nResponsible for creating and maintaining KPIs.\nFacilitate integrated communication between Estes Forwarding Worldwide, LLC’s various internal groups, ensuring consistent and effective quality in work performance.\nComply with company C-TPAT and TSA security procedures.\nPerform other duties as assigned.\nQualifications\nThe qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.\nSKILLS AND ABILITIES\nIntermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.\nAbility to identify issues, requirements, and opportunities involved in customer service.\nAbility to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.\nAbility to establish and maintain effective working relationships with employees, other agencies, and the public.\nAbility to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.\nMaintain stable performance under pressure or opposition; handle stress in a manner that is acceptable to others and the organization.\nUse appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.\nAbility to read, write, and speak English fluently.\nAbility to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).\nAbility to make customers’ needs a primary focus and develop and sustain productive relationships.\nAbility to allocate decision-making authority and/or task responsibilities to others to maximize the organization’s and individual’s effectiveness.\nAbility to plan, organize, and manage multiple projects and set priorities.\nBasic understanding and experience in project management methodologies.\nAbility to read and interpret complex business and/or technical documents.\nAbility to write comprehensive reports and detailed business correspondence.\nAbility to work with managers or directors and communicate ambiguous concepts.\nAbility to present to groups across the organization.\nAbility to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.\nAbility to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.\nMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.\nMust be eligible to work in the United States.\nAt this time, EFW will not sponsor a new applicant for employment authorization for this position.\nEstes Forwarding Worldwide offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.\nSUPERVISION\nPosition functions semi-autonomously and position directly supervises 2-20 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.\nEDUCATION/EXPERIENCE\nMinimum of a Bachelor's degree (or equivalent) and 2-5 years of experience in the transportation or warehousing industry required. 1-3 years of supervisory or managerial experience, 2-5 years of experience preferred. However, a combination of experience and/or education will be taken into consideration.\nLICENSES/CERTIFICATIONS\nNone required.\nTRAVEL\nNone required.\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.\nTypically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping.\nWORK ENVIRONMENT\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.\nNormal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.\nEFW Warehousing is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.","description_format":"text","description_chars":8323,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-16T10:22:01Z"}],"visa":[],"liveness":{"score":91,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.907,"p_room":1,"age_days":3,"expected_fill_days":12,"reasons":["conf:1","urgency","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/estes-forwarding-worldwide-supervisor-warehouse-operations-3","json_url":"https://alion.io/job/estes-forwarding-worldwide-supervisor-warehouse-operations-3.json","meta":{"generated_at":"2026-10-20T22:03:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1836491},"rest":"https://alion.io/mcp/rest/get_company?id=1836491"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Festes-forwarding-worldwide-supervisor-warehouse-operations-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Festes-forwarding-worldwide-supervisor-warehouse-operations-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Festes-forwarding-worldwide-supervisor-warehouse-operations-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/estes-forwarding-worldwide-supervisor-warehouse-operations-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Festes-forwarding-worldwide-supervisor-warehouse-operations-3"}]}