{"id":2615305,"url":"https://alion.io/job/estithmar-holding-guest-relations-executive","title":"Guest Relations Executive","company":{"id":3225703,"name":"Estithmar Holding","domain":"estithmarholding.com","url":"https://alion.io/company/estithmarholding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":342},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T12:04:35Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T21:48:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Summary\nThe Guest Relations Executive is responsible to enhance the overall guest experience by providing personalized and attentive service. They serve as the primary point of contact for guests, addressing inquiries, requests, and concerns promptly and professionally. Additionally, they anticipate guests' needs and preferences, offering recommendations and assistance to ensure their satisfaction. The Guest Relations Executive also collects feedback from guests, analyzes trends, and collaborates with other departments to implement improvements. They play a crucial role in building positive relationships with guests, promoting loyalty, and maintaining the reputation of the establishment.\nJob Responsibilities 1\nServe as the main point of contact for guests, greeting them upon arrival and assisting with inquiries and requests throughout their stay.\nProvide personalized recommendations and assistance to enhance guests' experiences, including arranging transportation, making dining reservations, and organizing special requests.\nAnticipate guests' needs and preferences, proactively offering solutions and ensuring their satisfaction.\nHandle guest complaints and concerns effectively, resolving issues promptly and maintaining a positive attitude.\nCollect feedback from guests through surveys, reviews, and direct interactions, and communicate findings to management for continuous improvement.\nCoordinate with other departments, including housekeeping, front desk, and FandB, to fulfill guest requests and ensure seamless service delivery.\nMaintain a comprehensive understanding of hotel facilities, services, and local attractions to provide accurate information to guests.\nAssist with VIP arrivals and departures, ensuring special attention and amenities are provided as per their preferences.\nKeep records of guest interactions and feedback, updating guest profiles and databases for future reference.\nUphold the highest standards of professionalism, confidentiality, and hospitality in all guest interactions, representing the establishment positively at all times.\nJob Responsibilities 2\nAdditional Responsibilities 3\nJob Knowledge & Skills\nAct as the primary point of contact for guests, providing exceptional service and addressing inquiries, requests, and concerns promptly.\nAnticipate guests' needs and preferences, offering personalized recommendations and assistance to enhance their experience.\nHandle guest feedback and complaints effectively, resolving issues and communicating feedback to management for continuous improvement.\nCoordinate with various departments to fulfill guest requests and ensure seamless service delivery.\nMaintain accurate records of guest interactions and feedback, ensuring guest profiles are updated for future reference and follow-up.\nERP knowledge preferably SAP functional skills are a requirement to be successful in this role.\n Job Experience\nMinimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus\nCompetencies\nLeadership_321977503\nResilience\nQuality_321977507\nAdminstrative Services L2\nGuest Relations L2\nSafety Procedures and Compliance L2\nProduct and Service Knowledge L2\nFood and Beverage Quality Management L2\nAgility\nAI Fluency\n Education\nBachelor's Degree in Hotel Management or 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