{"id":2428764,"url":"https://alion.io/job/estithmar-holding-senior-client-delivery-manager","title":"Senior Client Delivery Manager","company":{"id":3225703,"name":"Estithmar Holding","domain":"estithmarholding.com","url":"https://alion.io/company/estithmarholding","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":184000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1088},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-20T04:31:19Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Job Summary\nThe Senior Client Delivery Manager leads the successful delivery and management of IT solutions and services to key enterprise clients. This role ensures optimal client satisfaction, manages delivery teams, oversees project execution against SLAs, and drives continuous improvement in service quality. The Senior Client Delivery Manager acts as the primary point of escalation for critical client issues and is responsible for strategic account management, revenue growth, and long-term client relationship building within the Power International Holding ecosystem.\n Job Responsibilities 1\nClient Delivery & Service Management\nLead end-to-end delivery of IT solutions and services to enterprise clients with budget accountability up to [specify range]\nEnsure compliance with Service Level Agreements (SLAs), KPIs, and contractual obligations; manage performance reporting and client scorecards\nServe as primary escalation point for critical client issues, resolving disputes and ensuring rapid restoration of service\nManage service transition activities including onboarding, knowledge transfer, and system integration with minimal disruption\nTeam Leadership & Capability Building\nManage and mentor delivery teams (technical and non-technical), ensuring alignment with client requirements and organizational objectives\nDrive continuous skill development, training, and capability improvement within the delivery organization\nConduct performance reviews, manage resource allocation, and build high-performing delivery teams\nAccount & Revenue Management\nBuild strategic relationships with executive-level client stakeholders; conduct regular business reviews and satisfaction assessments\nIdentify and drive revenue growth opportunities through upselling, cross-selling, and service expansion within existing accounts\nDevelop and maintain account plans that address client business priorities and align delivery roadmaps with strategic objectives\nOperations & Quality Assurance\nOversee delivery processes, methodologies, and controls to ensure consistency, quality, and compliance across all client engagements\nMonitor project timelines, budgets, and resource utilization; prepare and present status reports to clients and internal stakeholders\nChampion continuous improvement initiatives, process optimization, and best practice adoption within delivery teams\nGovernance & Risk Management\nMaintain governance structures, risk registers, and change management protocols to minimize service disruptions\nEnsure compliance with security, audit, and regulatory requirements; participate in client audits and assessments\nJob Responsibilities 2\nAdditional Responsibilities 3\n Job Knowledge & Skills\nClient Relationship Management (CRM) & Business Acumen: Strong commercial mindset with demonstrated ability to balance delivery excellence with profitability; proficiency in CRM systems and account analytics; understanding of energy sector, infrastructure, or global enterprise IT landscapes.\nTechnical Foundation & Systems Thinking: Solid understanding of enterprise IT architecture, cloud services, infrastructure, application integration, and IT operations; ability to translate complex technical concepts for non-technical stakeholders.\nProject & Program Management: Advanced proficiency in managing complex, multi-phase IT initiatives; expertise with project methodologies (Agile, Waterfall, hybrid); experience with resource planning and capacity management.\nLeadership & Team Development: Exceptional people management capabilities; ability to inspire, coach, and develop high-performing teams; experience with organizational design, succession planning, and talent retention.\nCommunication & Stakeholder Management: Excellent verbal and written communication skills; ability to engage with C-suite executives and technical teams; strong presentation and negotiation abilities in high-stakes client situations.\n Job Experience\nEnterprise Client Management: 8+ years of progressive experience in IT service delivery, client account management, or related professional services, with 3+ years in a senior/leadership role managing enterprise-level accounts and delivery teams.\nDelivery & Operations Leadership: Proven track record leading multi-functional teams, managing complex IT service delivery initiatives, and achieving SLA targets in fast-paced, matrix-driven environments.\nService Level Agreement (SLA) Management: Demonstrated expertise in defining, monitoring, and achieving SLAs; experience with IT operations frameworks such as ITIL, COBIT, or equivalent.\nStrategic Account Management: Experience managing P&L for large accounts, identifying revenue growth opportunities, and maintaining C-level client relationships in the technology, energy, or infrastructure sectors.\nOrganizational Scope: Success managing teams of 10-50+ professionals across geographically distributed locations, with experience in matrix organizational structures.\nCompetencies\nAgility\nAI Fluency\nBuild High-Performing Teams\nBuild Process and Systems\nDrive Cost Optimization\nLeadership_321977503\nMultiple Stakeholder Management L4\nProgram Management L4\nProject Management L4\nProvide Direction\nQuality_321977507\nResilience\nService Delivery Optimization L4\nSolution Delivery Management L4\nSpeed of Execution\n Education\nBachelor's Degree in Computer Science or any related field\nMaster's degree in Business Administration or any related field","description_format":"text","description_chars":5431,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":10,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Qatar","iso":"QA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Facilities Management","Construction","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-13T08:19:44Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.568,"p_room":0.35,"age_days":23,"expected_fill_days":7,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/estithmar-holding-senior-client-delivery-manager","json_url":"https://alion.io/job/estithmar-holding-senior-client-delivery-manager.json","meta":{"generated_at":"2026-10-20T16:10:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18425,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3225703},"rest":"https://alion.io/mcp/rest/get_company?id=3225703"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Festithmar-holding-senior-client-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Festithmar-holding-senior-client-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Festithmar-holding-senior-client-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/estithmar-holding-senior-client-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Festithmar-holding-senior-client-delivery-manager"}]}