{"id":3980076,"url":"https://alion.io/job/esusu-rent-operations-associate-ph-contract","title":"Rent Operations Associate (PH Contract)","company":{"id":174500,"name":"Esusu","domain":"esusurent.com","url":"https://alion.io/company/esusu","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Deel","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T16:57:41Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T19:26:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Esusu: Building Credit Access for All\nYour financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain \"credit invisible,\" while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.\nAs a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.\nOur impact speaks volumes:\n$50 billion in credit activity facilitated\n\n5 million+ rental units in our network\n\nTrusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers\n\nThrough our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone-right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone.\nUnlock Tomorrow with Esusu.\nRole Overview\nThe Rent Operations Associate ensures the accuracy and consistency of labeling, categorization, and administrative tagging across our Rent-as-a-Service (RaaS) workflows. The ideal candidate has exceptional attention to detail, recognizes patterns quickly, thrives in structured and repetitive processes, and communicates clearly with both customers and internal stakeholders.\nResponsibilities\nPerform accurate labeling, tagging, and categorization of RaaS records, tickets, documents, credits,\n\nIdentify, document, and escalate pattern deviations, edge cases, and quality issues (including trends in credits, cancellations) to drive continuous guideline improvements.\n\nExecute repetitive workflows at scale while maintaining high precision; proactively surface opportunities for automation or process optimization.\n\nCommunicate professionally with customers (as needed) to gather missing information or clarify categorization and policy criteria; document outcomes in our systems.\n\nRequired Qualifications\nDemonstrated attention to detail and ability to follow complex instructions with high accuracy in repetitive tasks.\n\nStrong pattern recognition skills and structured problem-solving; able to flag anomalies and propose guideline or policy updates.\n\nClear, concise communication skills for both customer-facing and cross-functional internal interactions.\n\nComfort working with playbooks, taxonomies, decision trees, and policy criteria; experience adhering to SLAs and productivity/quality metrics.\n\nPreferred Qualifications\nProficiency with ticketing systems (e.g., Zendesk), spreadsheets, and basic data hygiene practices; ability to work within non-Zendesk task workflows.\n\nExperience in fintech, proptech, billing operations, or data operations within accuracy-critical or audited environments.\n\nFamiliarity with labeling tools, QA sampling, inter-rater reliability, or ontology/taxonomy management.\n\nExposure to automation concepts (e.g., macros, templates) and feedback loops with Product/Engineering.\n\nSuccess Metrics\nLabeling and accuracy rate; consistency across reviewers/processors.\n\nSLA adherence for turnaround time and backlog management, including non-Zendesk tasks.\n\nReduction in rework, misrouted tickets, and incorrect credit/cancellation outcomes.\n\nCompleteness and clarity of documentation and audit trails.\n\nPositive feedback from internal stakeholders and customers.\n\nWork Style & Values\nMission-driven, low-ego collaborator who thrives in repetitive yet high-precision work.\n\nBias to document, standardize, and improve processes.\n\nComfortable giving and receiving feedback in a fast-moving environment.\n\nCompetitive Benefits That Support You\nAt Esusu, we invest in our people with benefits designed to help you thrive both personally and professionally. For our Philippines-based team members, we partner with an Employer of Record (EOR), a third-party organization that manages payroll, taxes, and compliance on our behalf.\nRemote first work environment - Where we trust you to get your work done.\n\nIn person and virtual team get togethers - To connect with your fellow Esusu colleagues.","description_format":"text","description_chars":4140,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Financial Software & Embedded Finance","Credit Bureaus & Rating Agencies","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-11-09T19:26:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:4","win:early"],"computed_at":"2026-11-09T23:44:05Z"},"pay":null,"html_url":"https://alion.io/job/esusu-rent-operations-associate-ph-contract","json_url":"https://alion.io/job/esusu-rent-operations-associate-ph-contract.json","meta":{"generated_at":"2026-11-09T23:44:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174500},"rest":"https://alion.io/mcp/rest/get_company?id=174500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fesusu-rent-operations-associate-ph-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fesusu-rent-operations-associate-ph-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fesusu-rent-operations-associate-ph-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/esusu-rent-operations-associate-ph-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fesusu-rent-operations-associate-ph-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3980076}},{"tool":"search_jobs","arguments":{"company":"esusurent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3980076},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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