{"id":2521109,"url":"https://alion.io/job/etap-support-technician-caneco","title":"Support Technician CANECO","company":{"id":20126,"name":"ETAP","domain":"etap.com","url":"https://alion.io/company/etap","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Colomiers, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":40000,"period":"year","method":"role_country_seniority_unknown","sample_n":102},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"Azure","optional":true},{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-14T10:59:02Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:02:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ETAP permet à ses clients de prendre des décisions éclairées tout au long du cycle de vie des systèmes électriques et de leurs projets grâce à des solutions logicielles innovantes. En utilisant les solutions et la plateforme de jumeau numérique d'ETAP, nos clients bénéficient d'une aide à la décision continue depuis les phases de conception et d'ingénierie, jusqu'aux opérations et à la maintenance. ETAP accompagne ses clients dans leur transformation numérique et leur transition énergétique pour un avenir durable, en les aidant dans leur quête de sécurité, de fiabilité et de résilience.\nL'expertise d'ETAP s'appuie sur plus de 35 ans d'expérience, et plus récemment sur l'intégration en 2023 des offres d'IGE, un éditeur de logiciels d'ingénierie électrique réputé pour son portefeuille de logiciels SEE dédiés à la création, à la maintenance et au calcul de projets d'installation électrique.\nLa passion de nos employés pour l'excellence, l'innovation et la satisfaction client est notre ressource la plus précieuse. Si vous partagez cette passion - et souhaitez faire partie d'une entreprise actrice de la transition énergétique vers un monde plus durable pour les générations futures - nous vous invitons à nous rejoindre !\nETAP s'engage à créer un environnement de travail inclusif et est fier d'être un employeur offrant l'égalité des chances.\nJob Title: Support Technician for CANECO range software\nLocation: Colomiers or Colombes (France)\nEmployment Type: [full-time]\nThe job\nReceive, diagnose, and resolve user support requests (by phone, email, or in person).\nResolve technical issues related to computer hardware, software, and networks.\nAssist users with the adoption of new applications or updates.\nReport software fixes and improvements to the Development Department.\nIdentify and resolve software failures.\nTrack and manage incidents using a ticketing system (Salesforce, Azure DevOps).\nFollow up on requests until resolution and ensure timely delivery to users.\nParticipate in continuous improvement projects for the infrastructure and support processes.\nWrite procedure documents and user guides (articles in the Knowledge Base) to facilitate the use of our software.\nParticipate in user support during the implementation of new solutions.\nKey responsibilities\nReceive, diagnose and respond to customer requests\nEssential requirements\nPatience in handling user requests, even in stressful situations.\nAbility to listen attentively to user needs to better understand their issues.\nAbility to collaborate with other members of the technical team and various company departments.\nProficiency in written and spoken English and French.\nDesired skills\nKnowledge of electrical systems (automation, control systems, etc.)\nKnowledge of NFC 15-100 or NFC 13-200 standards\nKnowledge of remote access and user support tools\nProficiency in the Windows operating system\nProficiency in office software (Microsoft Office suite, Google Workspace, etc.)\nKnowledge of electrical installation sizing calculation software (CANECO, for example)\nETAP exige que tous les candidats retenus se soumettent et réussissent une vérification complète de leurs antécédents avant de commencer à travailler. La vérification des antécédents sera effectuée conformément aux lois locales et peut, sous réserve de ces lois, inclure une preuve de diplôme, une vérification des antécédents professionnels, une preuve d'autorisation de travail, un casier judiciaire, une vérification d'identité, une vérification de crédit. Certains postes traitant de données personnelles sensibles et/ou de tiers peuvent impliquer des critères supplémentaires de vérification des antécédents.\nETAP est un employeur garantissant l'égalité des chances. Nous nous engageons à être un employeur exemplaire doté d’une culture inclusive, en développant un environnement de travail où tous nos employés sont traités avec dignité et respect. Nous valorisons la diversité et l’expertise que des personnes d’horizons différents apportent à notre entreprise.\nVenez rejoindre ETAP pour créer la technologie transformatrice qui permet à nos clients de créer un monde meilleur.","description_format":"text","description_chars":4130,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Simulation & Digital Twin Software","Power Grid"],"lifecycle":[{"event":"open","at":"2026-10-14T10:59:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/etap-support-technician-caneco","json_url":"https://alion.io/job/etap-support-technician-caneco.json","meta":{"generated_at":"2026-10-15T09:35:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14435,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20126},"rest":"https://alion.io/mcp/rest/get_company?id=20126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fetap-support-technician-caneco"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fetap-support-technician-caneco"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fetap-support-technician-caneco"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/etap-support-technician-caneco\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fetap-support-technician-caneco"}]}