{"id":121989,"url":"https://alion.io/job/etap-tech-support-admin","title":"Tech Support Admin","company":{"id":20126,"name":"ETAP","domain":"etap.com","url":"https://alion.io/company/etap","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":108000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Digital Twin","optional":false},{"name":"ETAP","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-11-01T14:34:27Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":102},"description":"ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.\nETAP's expertise has emerged from more than 35 years of global experience, and more recently in 2023 by expanding into new integrated offerings with IGE, a leading electrical engineering software company renowned for its SEE software portfolio for the creation, maintenance, and calculation of electrical installation projects.\nOur employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion - and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations - we invite you to join us!\nETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.\nJob Description\nResponsible for administrative and customer support\nCreate and review documents and presentations\nPrepare and distribute, upon review and approval, departmental correspondence reports, memos, and projects\nAssist in the auditing, compliance, and order process\nOrganize and maintain files (physical and electronic)\nGather and review documents required from other departments\nSchedule meetings and coordinate calendars as requested\nCommunicate with co-workers, management, and customers in a professional manner\nAbide by all regulations, policies, work procedures, and instructions\nConform with all safety rules and use all appropriate safety equipment\nAid in the management of technical support customer accounts\nAssist with processing and publication of technical documents\nPerform other duties as assigned\nJob knowledge, Skills, and Abilities\nMust have 3+ years of related work experience\nExcellent organizational skills (physical and electronic)\nExcellent time management skills and have strong attention to detail\nExperience in using SharePoint or equivalent a plus\nAdvanced computer skills related to creation of reports and presentations in MS Word, MS Excel, MS PowerPoint, MS Access , MS Outlook, and Adobe\nMust have high level of interpersonal skills to handle sensitive and confidential situations\nAnalytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work\nAbility to multi-task and communicate effectively via telephone and email\nWorks well in a team environment and able to work with a diverse group of people\nExcellent verbal and written communication skills\nValid driver’s license\nEducation\nBachelor’s Degree is a plus\nETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.\nETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. 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