{"id":2813278,"url":"https://alion.io/job/etg-digital-tech-lead-servicenow","title":"Tech Lead - ServiceNow","company":{"id":4375207,"name":"ETG Digital","domain":"etg.digital","url":"https://alion.io/company/etg-digital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"Angular","optional":false},{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"LDAP","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-07-16T07:33:16Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-23T20:23:38Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":98},"description":"About ETG Digital\nETG Digital is a technology and digital transformation company delivering innovative software solutions, enterprise applications, and AI-driven capabilities to global businesses and government organizations. We work with leading clients, including Fortune 500 companies, to build scalable, secure, and high-performance digital solutions.\nRole Overview\nWe are looking for a highly skilled Senior ServiceNow Developer / Technical Lead with strong hands-on development experience in ServiceNow, particularly in Customer Service Management (CSM) and Order Management (OMT). The candidate will develop and enhance ServiceNow applications, implement complex integrations, automate business processes, and provide technical leadership to the development team.\nKey Responsibilities\nPerform configuration and customization of the ServiceNow system, including creating workflows\nBuild service request fulfilment workflows from customer requirements (requests, request items and tasks) using workflows, UI actions, client scripts, business rules, etc.\nUse scripting tools and ServiceNow functionality to automate rote tasks\nPerform integrations and process automation using Orchestration, Web Services, SOAP calls, etc.\nGather specifications from business departments and deliver a product or release that meets their needs. Interpret business and functional requirements and write technical specification documentation\nLoad, manipulate and maintain data between ServiceNow and other systems as needed\nWork with the business liaison to generate dashboards, home pages, Performance Analytics data collectors and reports as needed\nAnalyse user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations across ServiceNow releases\nPerform system and integration testing with sample and live data\n (NEW) Configure and support Order Management for Telecom (OMT), covering the flow from customer order to order lines, domain orders (product, service and resource) and order tasks\n (NEW) Build and maintain order decomposition: product-to-template rules and order-task-to-project-task rules, with test orders to prove the results\n (NEW) Integrate with the product catalog and ordering systems through TM Forum Open APIs (TMF620 Product Catalog, TMF622 Product Ordering)\nWhat We Expect\nAuthentication protocols such as Active Directory / LDAP, SiteMinder federation or Azure\nDisciplined Agile Delivery software release build/deploy processes\nIntegrating with internal and external applications and systems\nJavaScript, HTML, Angular and good web design practices\nService Portal implementation experience\nImplementation experience on any of HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM or Service Portal\nImplementation experience on Performance Analytics\n (NEW) Hands-on experience with ServiceNow Order Management for Telecom (OMT)\n (NEW) Understanding of telecom product, service and resource specifications, and of TM Forum Open APIs (TMF620, TMF622)\n (NEW) Experience building inbound and outbound REST integrations for order data, including validation and duplicate handling.","description_format":"text","description_chars":3158,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-18T11:05:05Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.378,"p_room":0.28,"age_days":98,"expected_fill_days":27,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/etg-digital-tech-lead-servicenow","json_url":"https://alion.io/job/etg-digital-tech-lead-servicenow.json","meta":{"generated_at":"2026-10-23T23:51:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7543,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4375207},"rest":"https://alion.io/mcp/rest/get_company?id=4375207"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fetg-digital-tech-lead-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fetg-digital-tech-lead-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fetg-digital-tech-lead-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/etg-digital-tech-lead-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fetg-digital-tech-lead-servicenow"}]}