{"id":2776455,"url":"https://alion.io/job/ethics-infotech-llp-desktop-support-engineer","title":"Desktop Support Engineer","company":{"id":4444076,"name":"Ethics Infotech LLP","domain":"ethicsinfotech.in","url":"https://alion.io/company/ethics-infotech-llp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bhopal, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active 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tools. \nGood communication, troubleshooting, and customer support skills. \nAbility to work independently and manage multiple support requests. \n\nRole & Responsibilities\n\nProvide Level 1 and Level 2 desktop support for hardware, software, and network-related issues. \nInstall, configure, and troubleshoot Windows 10/11 operating systems. \nInstall, upgrade, and maintain desktop PCs, laptops, printers, scanners, and other IT peripherals. \nDiagnose and resolve hardware issues such as motherboard, RAM, HDD/SSD, power supply, and display problems. \nInstall and configure software applications, Microsoft Office, antivirus, and business applications. \nConfigure and troubleshoot Outlook, email accounts, and Microsoft Teams. \nJoin computers to Active Directory domains and manage user accounts, passwords, and Group Policies. \nProvide basic network support, including LAN/Wi-Fi connectivity, TCP/IP, DNS, DHCP, VPN, and printer sharing. \nTroubleshoot internet connectivity and network-related issues. \nPerform system backups, data migration, and OS reinstallation when required. \nCoordinate with vendors for hardware warranty, repairs, and replacement. \nMaintain IT asset inventory and documentation. \nCreate and update support tickets while ensuring timely resolution within SLA. \nProvide remote support using remote desktop tools. \nPerform preventive maintenance and health checks on IT equipment. \nAssist in setting up desktops, laptops, meeting rooms, and conference devices. \nSupport antivirus deployment, endpoint security, and Windows updates. \nEscalate complex issues to senior engineers or relevant teams. \nEnsure compliance with company IT security policies and procedures. \n\nRequirements\n\nMust be willing to work beyond regular office hours whenever required. \nShould be available to provide remote or on-call support during weekends and public holidays, based on business requirements. \nMust be flexible to respond to critical IT incidents and emergencies outside normal working hours. \nWillingness to travel to company locations, if 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