{"id":4223201,"url":"https://alion.io/job/ethos-senior-product-manager-cx-platforms","title":"Senior Product Manager, CX Platforms","company":{"id":6048,"name":"Ethos","domain":"ethos.com","url":"https://alion.io/company/ethos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-13T04:40:58Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T12:44:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Ethos\nEthos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.\nAbout the role\n\nWe’re looking for a Senior Product Manager to partner with business leaders to set systems strategy and own prioritization for the technology that powers our Customer Experience and Support teams. This role sits at the intersection of frontline support operations and enterprise technology, covering telephony, routing, case management, and identity verification. You’ll be the central point of intake, evaluation, and prioritization for CX platform requests, turning strategy from CX and Support leaders into clear product and process requirements and partnering with our Enterprise Systems team to deliver them.\nThis is a strong fit for a product manager who enjoys improving internal tools and business processes, and who is comfortable making and defending prioritization calls across competing stakeholders. It is not a customer-facing product role. You’ll report into the core CX leadership team and work with a high degree of autonomy.\nDuties and Responsibilities:\nPartner with CX leaders to establish systems and platforms strategy then turn that strategy into concrete product and process requirements, driving through to implementation\nOwn prioritization and sequencing of the CX platform backlog, building a clear framework to evaluate competing requests from CX and Support leaders and frontline feedback, and explaining the tradeoffs behind each decision\nPartner with operational subject matter experts to understand current-state processes and what needs to change, then translate that into clear technical requirements and PRDs\nPartner with dedicated Enterprise Systems resources on workflow design, platform configuration, testing and QA, and launch across our core platforms, including Salesforce and Amazon Connect\nRepresent CX and Support on enterprise infrastructure projects, ensuring queue, telephony, and case management infrastructure reflects how our teams are structured as that structure evolves\nWork within broader cross-functional programs as the owner of the requirements and infrastructure workstream\nThrough in-depth data and product analysis, identify opportunities to improve existing tooling and ensure we’re fully using the capabilities of our existing platforms before recommending new tools or custom builds\nDefine and track post-launch success metrics, such as handle time, transfer rates, and first-contact resolution, to evaluate impact and iterate\nBuild deep knowledge of our support workflows, with room over time to take on a larger role in shaping strategy, not just executing it\nQualifications and Skills:\n6+ years of experience in product management, business systems, or CX platform roles, with hands-on experience building roadmaps, prioritizing backlogs, managing sprints, and writing PRDs or equivalent requirements\nDemonstrated ability to prioritize across competing requests from multiple leaders, using data and judgment to make decisions and hold a clear line when needed\nStrong understanding of support and CX operations, including routing logic, queue management, agent workflows, and telephony mechanics, and how platform changes affect agents and customers\nAbility to translate business needs into well-scoped requirements that platform developers and administrators can execute with minimal back-and-forth\nExperience partnering with technical teams through testing, QA, launch, and post-launch measurement\nExperience working with frontier AI models, Figma, Jira, and other product focused systems\nComfort working in ambiguity, with the rigor to document current and future state clearly for technical and non-technical audiences\nStrong communication and stakeholder management skills, with the ability to build trust with frontline teams and senior leaders alike\nExperience with enterprise CX platforms such as Salesforce Service Cloud or Amazon Connect (or comparable CRM, case management, and contact center platforms) is a plus\n#LI-Onsite\n#[LI-KP2]\nDon’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.\nWe are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.\nTo learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.\nRecruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.\n We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.","description_format":"text","description_chars":5730,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Life Insurance & Annuities","InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-13T06:29:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T13:49:53Z"},"pay":null,"html_url":"https://alion.io/job/ethos-senior-product-manager-cx-platforms","json_url":"https://alion.io/job/ethos-senior-product-manager-cx-platforms.json","meta":{"generated_at":"2026-11-13T13:49:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6048},"rest":"https://alion.io/mcp/rest/get_company?id=6048"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fethos-senior-product-manager-cx-platforms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fethos-senior-product-manager-cx-platforms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fethos-senior-product-manager-cx-platforms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ethos-senior-product-manager-cx-platforms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fethos-senior-product-manager-cx-platforms"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4223201}},{"tool":"search_jobs","arguments":{"company":"ethos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4223201},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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