{"id":3602998,"url":"https://alion.io/job/ethos-support-operations-manager","title":"Support Operations Manager","company":{"id":6048,"name":"Ethos","domain":"ethos.com","url":"https://alion.io/company/ethos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":16,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T07:27:27Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T04:11:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Ethos\nEthos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.\nAbout the Role\nCreating a world-class customer experience is critical to Ethos’ mission and will continue to determine our growth and success in the life insurance industry. We are looking for an Operations Manager who can help enable our Customer Experience (CX) and Insurance Administration teams to deliver this experience. To succeed in this role, you should be passionate about creating frictionless operations to improve the Ethos customer experience. \nRoles & Responsibilities\nUse metrics, your own analysis, and other feedback mechanisms to identify, solution, and drive improvements in current CX processes to scale as the company grows\nUncover and review actionable data-driven insights with management to drive informed decisions, improve the customer experience processes, fuel overall productivity, and improve customer satisfaction\nDiscover gaps and inefficiencies in our existing tools and internal operational processes and project manage the implementation of improvements\nEvaluate new enablement technologies and lead implementation and integration of new solutions\nWork with engineering partners to scope, prioritize and implement automation and process improvements in Salesforce to improve productivity and customer satisfaction \nDesign internal processes and systems to drive productivity and automation at scale\nPartner with leadership to gather required data inputs required to track data and translate data into useable insights\nStay current on the latest industry trends, tools, and techniques to ensure we’re implementing solutions and creating processes that will help provide the best customer experience possible\nQualifications & Skills\n5+ years experience as an operations professional with ownership over analysis and data driven insights leading to improved processes that resulted in efficiency gains \nBackground in process development for high-volume production environments\nStrong project management experience with an ability to evaluate and re-prioritize and deliver results against team deadlines\nProven track record of building and implementing complex business requirements within Salesforce and third party applications for high-velocity sales or support organizations\nExperience managing a team of other operations team members\nStrong communications skills with the ability to articulate messages to a variety of stakeholders and audiences\n#LI-Onsite\n#LI-KP1\nDon’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.\nWe are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.\nTo learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.\nRecruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.\n We will never ask for payment, banking details, or sensitive personal information during the hiring process. 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