{"id":1177422,"url":"https://alion.io/job/etihad-airways-duty-supervisor-atl","title":"Duty Supervisor - ATL","company":{"id":4072,"name":"Etihad Airways","domain":"etihad.com","url":"https://alion.io/company/etihad","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":169000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2941},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-24T07:36:07Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-02T23:32:19Z","board_verified":false,"closed_at":"2026-10-02T23:32:19Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"In this role, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty.\nAccountabilities\nOversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.\nResponsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting.\nEnsure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests. \nEffectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.\nDeliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans.\nResponsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays.\nAirport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets.\nResponsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPls.\nEnsuring adherence to local authority requirements, including but not limited to arrival and departure documentation and reporting.\nMake day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats.\nIdentification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations.\n Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.\nPrevious exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.\nMinimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.\nRole requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.\nRole must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.\n Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.\nTo learn more visit www.etihad.com\nRecruitment Fraud Alert\nBeware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.","description_format":"text","description_chars":3774,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Transportation & Logistics","Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-09-24T12:06:36Z"},{"event":"close","at":"2026-10-02T23:32:19Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/etihad-airways-duty-supervisor-atl","json_url":"https://alion.io/job/etihad-airways-duty-supervisor-atl.json","meta":{"generated_at":"2026-10-19T02:41:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1533,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4072},"rest":"https://alion.io/mcp/rest/get_company?id=4072"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fetihad-airways-duty-supervisor-atl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fetihad-airways-duty-supervisor-atl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fetihad-airways-duty-supervisor-atl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/etihad-airways-duty-supervisor-atl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fetihad-airways-duty-supervisor-atl"}]}