{"id":2529695,"url":"https://alion.io/job/etihad-airways-uxui-designer","title":"UX/UI Designer","company":{"id":4072,"name":"Etihad Airways","domain":"etihad.com","url":"https://alion.io/company/etihad","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1366},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-14T11:19:52Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T13:33:29Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Synopsis\nThe UX/UI Designer is responsible for defining and delivering intelligent, high-impact digital experiences across web and app, with AI embedded as a core capability across the customer lifecycle.\nThis role drives revenue growth, digital share expansion, customer engagement, retention, and operational efficiency through human-centered design, experimentation, and data-driven experience innovation.\nThe ideal candidate combines strong ecommerce and digital domain expertise with AI design literacy, experimentation mindset, and systems thinking - working cross-functionally to continuously evolve the digital ecosystem into an intelligent, adaptive, and high-performing platform.\nAccountabilities\nDefine and execute the experience strategy and design vision across web and app for assigned digital initiatives.\nOwn the end-to-end experience lifecycle - from discovery and problem framing through design, build collaboration, testing, go-live and optimization - remaining accountable for the performance and quality of the live experience.\nTranslate business strategy and commercial objectives into customer-centric digital journeys that drive measurable impact.\nDesign AI-enabled and data-driven experiences including personalization, predictive recommendations, conversational interfaces, and intelligent automation where applicable.\nLead discovery, research, journey mapping, usability testing, and experimentation to validate and optimize experience outcomes.\nContinuously monitor and improve performance metrics including conversion, engagement, retention, revenue contribution, and customer satisfaction.\nSimplify complex processes into intuitive and frictionless digital flows.\nPartner closely with Product, Technology, Commercial, Loyalty, Marketing, Operations and Brand teams to ensure cohesive and commercially aligned delivery.\nContribute to and evolve scalable design systems, governance standards, and best practices across digital touchpoints.\nAdvocate for accessibility, usability, security, and customer trust across all digital experiences.\nElevate the organization’s maturity in AI-enabled and insight-led experience design through structured experimentation and measurable outcomes.\nBe adaptable and responsive to shifting priorities, taking ownership of any digital experience domain as required.\n Education & Experience\n5+ years’ experience in Digital Experience Design (UX/UI/Product Design) within high-scale digital ecosystems.\nProven experience delivering complex transactional or service-based digital journeys with measurable business impact.\nStrong portfolio demonstrating end-to-end ownership from discovery through launch and optimization.\nDemonstrated experience designing data-driven or AI-enabled digital experiences.\nStrong commercial acumen with ability to connect design decisions to revenue, efficiency, and engagement outcomes.\nExperience working in Agile environments and collaborating closely with engineering teams.\nExperience within ecommerce, travel, loyalty, fintech, or high-conversion digital platforms preferred.\nRecognized as a strong collaborator and communicator, capable of influencing cross-functional stakeholders at multiple levels.\n Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.\nTo learn more visit www.etihad.com\nRecruitment Fraud Alert\nBeware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. 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