{"id":1706619,"url":"https://alion.io/job/etstur-software-support-specialist","title":"Software Support Specialist","company":{"id":2710874,"name":"Etstur","domain":"etstur.com","url":"https://alion.io/company/etstur","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-02T14:00:14Z","employer_posted_date":null,"last_verified_at":"2026-10-02T14:00:14Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"In 1991, we embarked on a mission to offer outstanding service and competitive prices to those who love to travel. Over the past 30+ years, our guest-focused mindset and innovative spirit have helped shape the tourism industry in Türkiye. As the country’s leading travel and tourism company, we market thousands of hotels and proudly host top brands under the Etstur umbrella, including Didimtur, Jetset, Ucuzabilet.com, Otelpuan.com, HotelAgent, Etscore, Etsevent and Let’s Go Magazine.\nWe’re looking for talents to join us as we combine our industry expertise with technology and innovation to transform travel experiences and create user-friendly solutions.\nIf you're ready to be part of a dynamic team in a fast-evolving sector and bring to life projects that will enhance how people travel, you’re in the right place! Join us and let’s design the holidays of the future together.\nQualifications\n2+ years of experience in the field of software support,\nBachelor’s degree in computer, software, electric-electronic or similar engineering departments,\nStrong ability to track and finalize tasks,\nStrong communication skills to ensure coordination between teams,\nExperienced in software testing,\nProficiency in using AI tools for issue analysis and resolution,\nFamiliarity with applications such as SQL, Kibana, Jira,\nAdaptable to flexible working hours,\nFor male candidates, completion of military service or at least 2 years of postponement.\nWilling to work with the hybrid method, therefore preferably living on the Anatolian side of Istanbul\nJob Description\nMeeting the problem requests from live systems,\nPrioritizing the incoming problems, investigating and identifying their source,\nProviding solutions to problems that do not require software development,\nCoordinating with responsible teams to resolve error requests, malfunctions, and system outages that require software development,\nReporting and tracking errors through Jira,\nPerforming general system tests to verify the effectiveness of provided solutions,\nCoordinating with business units, transmitting error/solution details and conducting user acceptance tests,\nMonitoring and responding to error requests outside of working hours according to the shift system.","description_format":"text","description_chars":2230,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T15:02:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["seen:3","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/etstur-software-support-specialist","json_url":"https://alion.io/job/etstur-software-support-specialist.json","meta":{"generated_at":"2026-10-07T00:20:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":524,"day_limit":5000,"remaining_today":4476,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710874},"rest":"https://alion.io/mcp/rest/get_company?id=2710874"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fetstur-software-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fetstur-software-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fetstur-software-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/etstur-software-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fetstur-software-support-specialist"}]}