Project Manager, Information Technology Services [225600]

Job Summary

Responsible to the Director of Enterprise Projects and Access Management to assist the Chief Information Officer (CIO) and Associate Chief Information Officers (ACIOs) in all phases of project management for Information Technology Services (ITS). The position provides leadership and oversight for technology initiatives that support the university’s academic, administrative, and research missions. Manages projects across a broad range of areas and assists the CIO and ACIOs with project planning, documentation, organization, and communication. Works collaboratively with ITS leaders to ensure project management services and established methodologies are meetings their needs and the needs of the campus, with a key focus on contributing to the improvement of the user experience and customer service. Responsible for defining and establishing project methods, analytics, and recommendations; reporting details regarding analysis of project outcomes and key performance indicators; maintain data throughout all phases of the project to ensure that ITS makes project decisions based on appropriate project data. Works with the Director of Enterprise Projects and Access Management to establish Project Management policies, procedures, and protocols; works collaboratively with all ITS groups to ensure projects are approached with the appropriate amount of research, planning, implementation, reporting, analysis, and revision; ensures that projects are completed within defined scope, targeted schedule and cost; performs all other duties as assigned.

Knowledge, Skills, and Abilities

• Strong understanding of IT systems, applications, and infrastructure in a higher education environment.
• Proficiency with project management tools.
• Excellent organizational, analytical, and problem-solving abilities.
• Strong communication and facilitation skills, with the ability to engage both technical and non-technical stakeholders.
• Ability to balance multiple priorities and projects in a dynamic, collaborative university environment.
• Demonstrated ability to lead diverse teams and manage vendor/partner relationships.
• Knowledge of project management principles and methods.
• Ability to work independently and reliably to ensure projects meet time and resource constraints.
• Ability to provide excellent customer service.

Required Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Three to five years of experience managing technology projects.
• Project Management certification (PMP, PINNCE2, or Agile/Scrum or equivalent).

Preferred Qualifications

• Master’s degree preferred.
• Management of technology projects in a higher education environment.
• Experience with enterprise systems, cloud migration, or infrastructure modernization is desirable.

Compensation & Benefits

• Job Family - Administrative Project Management 2
• Market Range - 9
• For information on benefits please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

• Exempt positions are only required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.
• Employment contingent on a satisfactory background check.

ETSU is an equal opportunity employer.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.