{"id":4279734,"url":"https://alion.io/job/eucalyptus-community-experience-manager","title":"Community Experience Manager","company":{"id":20368,"name":"Eucalyptus","domain":"eucalyptus.health","url":"https://alion.io/company/eucalyptus","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Communications","role_family":"Communications","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T17:04:10Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:17:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.\nWe're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.\nYou'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.\nWe joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.\nWe're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.\nWe hope that's you.\nAbout the role\nHers is building a new kind of women’s health community, and you’ll shape how it feels to be part of it. As Community Experience Manager, you’ll own the member experience: how women are welcomed in, how we keep the space safe and judgement-free, and the programmes and events that make them want to stay.\nYou’ll lead our moderation team and work closely with our Community Lead and Community Engagement Manager, plus brand, marketing and the wider team, to make Hers a community women trust.\nWhat you’ll do\nOwn the member journey for community, from onboarding through to long-term engagement and retention.\nLead day-to-day community operations: moderation, escalation paths and community guidelines. Coach our support team lead and moderators.\nPlan and deliver community programmes and events in line with the Community Strategy.\nPartner with brand, social and CRM, so what members see in the community matches the story we tell outside it.\nTrack and report on community health metrics - and turn what you learn into action.\nShare member feedback across the business, and keep processes and playbooks up to date as Hers grows.\nAbout you\nYou care about deeply about women’s health\n3 to 4+ years in community management, community operations or marketing, (bonus points for health and wellness)\nYou’ve built and improved systems and workflows and handled sensitive member moments with a calm head\nYou’ve mentored or managed a small team\nYou think in member journeys and campaigns, and you test and improve them as you go\nYou’re data-driven: you set clear KPIs, track community impact, and turn what you find into your next test\nBonus: You’ve got experience delivering online and in person events\nSo, why Eucalyptus? \nEuc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.\nHere’s what makes joining Euc unique:\nWhat’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.\nBuild something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.\nMake real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.\nAccelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.\nJoin a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.\nWhat’s ahead in the UK\nInvest in your growth - Annual development budget plus 3 days of professional development leave\nWork flexibly - Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration\nSupport your well-being - Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you\nTake time off - 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year\n Join a connected team - A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events\nAt Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team - all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.","description_format":"text","description_chars":4911,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Women’s Health & Maternity"],"lifecycle":[{"event":"open","at":"2026-11-13T20:13:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":77,"reasons":["conf:3","win:early"],"computed_at":"2026-11-14T03:37:03Z"},"pay":null,"html_url":"https://alion.io/job/eucalyptus-community-experience-manager","json_url":"https://alion.io/job/eucalyptus-community-experience-manager.json","meta":{"generated_at":"2026-11-14T03:37:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5487,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20368},"rest":"https://alion.io/mcp/rest/get_company?id=20368"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feucalyptus-community-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feucalyptus-community-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feucalyptus-community-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eucalyptus-community-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feucalyptus-community-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4279734}},{"tool":"search_jobs","arguments":{"company":"eucalyptus.health","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4279734},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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