{"id":3954701,"url":"https://alion.io/job/euler-customer-success-manager","title":"Customer Success Manager","company":{"id":2835969,"name":"EULER","domain":"eulerhq.com","url":"https://alion.io/company/eulerhq","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-16T16:05:17Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-11-09T07:01:51Z","board_verified":true,"closed_at":null,"days_open":115,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":115},"description":"Customer Success Manager (CSM)\nLocation: Remote (Must accommodate US East Coast working hours)\nAbout Us\nPartnerships are the future of go-to-market. They drive 30-50% of company revenue, yet most partner teams are stuck with spreadsheets, email chains, and outdated CRMs - tools never built for partnerships at scale. The result? Wasted time, lost deals, and inefficiencies that kill growth.\nEULER is the AI-native PRM for modern partnership teams - built to replace manual work, eliminate partner friction, and turn partner activity into repeatable revenue and measurable ROI. Our mission: make partner revenue scalable and predictable.\nWe grew 600% YoY in 2025 and serve industry leaders - consistently winning against legacy solutions. We move fast, build intentionally, and focus on delivering real value. If you're excited to solve big problems, work with smart teammates, and shape the future of partner tech, we'd be glad to meet you.\nRole Overview\nAs our first Customer Success Manager, you will play a pivotal role in shaping the customer experience at EULER. You will ensure our customers achieve their desired outcomes while using our PRM solutions. This role requires a technical background and a willingness to wear many hats, directly impacting customer retention, satisfaction, and the overall success of our customers and partners.\nThis is a career-defining role. We expect to build our entire customer-facing org around YOU.\nKey Responsibilities\nCustomer Onboarding\nLead the onboarding process for new customers, ensuring a smooth transition and successful implementation of Euler's software.\nConduct product training sessions tailored to customer needs, enabling them to maximize the value of our solutions.\nTechnical Support and Issue Resolution\nProvide technical support to customers, troubleshooting and resolving issues related to our software.\nWork closely with the engineering team to escalate and resolve complex technical issues.\nRelationship Management\nBuild and maintain strong relationships with key stakeholders within customer organizations.\nAct as the main point of contact for customers, addressing their queries and concerns promptly and effectively.\nCustomer Success Planning\nDevelop and execute customer success plans that align with customer goals and objectives.\nRegularly review customer usage and engagement metrics to identify opportunities for improvement and growth.\nProduct Advocacy and Feedback\nServe as a customer advocate, providing feedback to the product team on feature requests and areas for improvement.\nKeep customers informed about product updates, new features, and best practices.\nRetention and Growth\nMonitor customer health metrics to identify at-risk accounts and develop strategies to mitigate churn.\nDrive customer renewals and identify opportunities for upselling and cross-selling additional products or services.\nCustomer Success Metrics\nTrack and report on key customer success metrics, such as customer satisfaction (CSAT), Net Promoter Score (NPS), and customer lifetime value (CLV).\nContinuously refine processes and strategies to improve these metrics.\nQualifications\nExperience\n5+ years of experience in customer success within a B2B SaaS environment.\nSkills\nExceptional command of English, both written and spoken, is a must. You should be able to communicate complex ideas clearly and effectively, as if you were a native speaker.\nStrong technical aptitude with the ability to understand and explain complex technical concepts.\nProficiency in customer success software and CRM tools (e.g., HubSpot, Salesforce).\nStrong interpersonal and communication skills.\nAbility to build and maintain relationships with customers and internal teams.\nExcellent problem-solving and critical-thinking abilities.\nKnowledge\nUnderstanding of PRM solutions and the SaaS business model.\nExperience with onboarding, training, and supporting B2B customers.\nAttributes\nHighly organized with a customer-centric mindset.\nSelf-motivated and able to work independently in a fast-paced startup environment.\nAdaptable and able to manage multiple priorities.\nA \"jack or jill of all trades\" mentality, willing to take on various tasks to support the team and our customers.\nWhy Join Us?\nImpact: Be a foundational member of our team, directly influencing the growth and success of our customers and our company.\nGrowth: Opportunities for professional development and career advancement as we scale.\n Culture: A collaborative and supportive work environment where your ideas and contributions are valued.\nWe'd love to meet you.","description_format":"text","description_chars":4566,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T07:01:51Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.208,"p_room":0.28,"age_days":115,"expected_fill_days":7,"reasons":["conf:1","win:tail","crowd:remote"],"computed_at":"2026-11-09T08:33:19Z"},"pay":null,"html_url":"https://alion.io/job/euler-customer-success-manager","json_url":"https://alion.io/job/euler-customer-success-manager.json","meta":{"generated_at":"2026-11-09T08:33:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2835969},"rest":"https://alion.io/mcp/rest/get_company?id=2835969"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feuler-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feuler-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feuler-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/euler-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feuler-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3954701}},{"tool":"search_jobs","arguments":{"company":"eulerhq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3954701},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}