{"id":2119496,"url":"https://alion.io/job/euna-solutions-sr-implementation-manager-payments","title":"Sr. Implementation Manager (Payments)","company":{"id":1896819,"name":"Euna Solutions","domain":"eunasolutions.com","url":"https://alion.io/company/eunasolutions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":208000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":842},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-12T02:05:56Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"The Opportunity\nEuna Payments is seeking an Sr Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better.\nAs a Sr Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption.\nYou will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.\nWhat You'll Do\nOwn the client relationship and overall project health for the team's most complex or highest-priority implementations, from kickoff through go-live.\nKeep Cloud Coach current daily: timelines, health ratings, client surveys, TTFV, and budget/on-time status.\nLead weekly client status calls: send the agenda 24 hours ahead, surface risks to scope or schedule, document action items with clear owners, and send follow-up notes within 24 hours.\nOwn the setup and follow-up for technical calls: schedule them, brief the TSS on agenda and context ahead of time, and hold a short debrief afterward to update the timeline, without sitting in on the technical deep dive yourself.\nRun weekly project check-ins with your TSS covering timeline, budget, ETCs, and risks, and post a weekly recap in the project's Teams channel.\nCoordinate with the Hardware team on kiosk/POS device ordering, testing, shipping, and setup confirmation.\nCoordinate with Platform/Development on integration deadlines and prioritization, and track engineering ticket progress and priority.\nFacilitate payment processor onboarding with the PaymentOps team, including the processing application and related client questions.\nWhat You Bring\n5+ years leading client implementations or projects, ideally in payments, govtech, or SaaS professional services.\nA track record running several complex, concurrent projects without losing track of details.\nComfort being the primary client contact and driving schedule/risk conversations without needing to be in the technical weeds.\nStrong cross-functional coordination across engineering, hardware, PaymentOps, support, and CSM teams.\nClear, proactive communication: you state specific timelines, flag blockers early, and own risk rather than waiting to be asked.\nExperience mentoring or supporting less experienced teammates.\nNice-to-Have Qualifications\nHands-on experience with bank file transmission (ACH, ICL/check image exchange, wire) or merchant processing (MIDs, card/check/cash).\nExperience working with municipal or public sector clients.\nPMP or similar project management certification.\nLocation\nThis position will be hybrid with 3 days/week in our new Atlanta, GA office. (Tuesday, Wednesday & Thursday)\nAI Mindset at Euna Solutions\nWe believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.\nIf you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.\nLife at Euna Solutions\nWe're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.\nHere's what that actually looks like:\nHow we work\nWe're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.\nEunafier Days\nTwice a year, you get an extra day tacked onto a long weekend. We think recharging is part of doing good work - not a reward for it. Use it however you need.\nCommunity is part of who we are\nOur Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.\nPhilanthropy Time\nWe give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.\nReal connection at scale\nYou won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.\nRoom to grow\nWhether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.\nAbout Euna Solutions\nEuna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visitwww.eunasolutions.com. Euna's privacy policy is availablehere.\nPlease visit our website:https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/\nWe believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.\nFor any inquiries or requests regarding accessibility at Euna Solutions, please email  or call our office at 1.877.707.7755. 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