{"id":3499299,"url":"https://alion.io/job/eupraxiapharma-intermediate-it-service-desk-analyst","title":"Intermediate IT Service Desk Analyst","company":{"id":4421940,"name":"Eupraxiapharma","domain":"eupraxiapharma.com","url":"https://alion.io/company/eupraxiapharma","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Zoom","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T04:46:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us:\nEupraxia is a clinical-stage biotechnology company focused on developing locally delivered, extended-release products that have the potential to address therapeutic areas with high unmet medical need. Diffusphere™, a proprietary, polymer-based micro-sphere technology, is designed to facilitate targeted drug delivery of both existing and novel drugs. The technology is designed to support an extended duration of effect and delivery of drugs in a hyper-localized fashion, targeting only the tissues that physicians want to treat. We believe the potential for fewer adverse events may be achieved through the precision targeting and the stable and flat delivery of the active ingredient when using the Diffusphere™ technology, versus the peaks and troughs seen with more traditional drug delivery methods. The precision of Eupraxia's Diffusphere™ technology platform has the potential to augment and transform existing FDA-approved drugs to improve their safety, tolerability, efficacy and duration of effect. The potential uses in therapeutic areas may go beyond pain and inflammatory gastrointestinal disease, where Eupraxia currently is developing advanced treatments, also to be applicable in oncology, infectious disease and other critical disease areas.\nEupraxia's EP-104GI is currently running both a Phase 1b/2a and Phase 2b trial, the RESOLVE trials, for the treatment of EoE. EP-104GI is administered as an injection into the esophageal wall, providing local delivery of drug. This is a unique treatment approach for EoE. In addition, Eupraxia is developing a pipeline of later and earlier-stage long-acting formulations. Potential pipeline indications include candidates for GI diseases, inflammatory diseases and oncology, each designed to improve on the activity and tolerability of currently approved drugs. For further details about Eupraxia, please visit the Company's website at: www.eupraxiapharma.com.\nScope:\nEupraxia Pharmaceuticals is seeking a customer-focused full-time Intermediate onsite IT Service Desk Analyst to join our growing team in Vancouver. As a frontline technical support specialist, you will provide exceptional Tier 1 and Tier 2 support to our internal employees and contractors.\nOperating in a Cloud-First environment, you will play a key role in maintainingsmooth IT operations, managing core productivity tools, resolving hardware/software issues, and ensuring an outstanding user support experience. This is an ideal role for an IT professional who pairs strong technical troubleshooting with top-tier written and verbal communication.\nReports to: Head of Information Technology\nLocation:Vancouver, BC\nCandidates must be able to work full-time onsite at our Vancouver office, Monday to Friday.\nKey Responsibilities:\nAct as the primary point of contact for technical assistance, delivering timely, efficient Tier 1 and Tier 2 support onsite.\nTroubleshoot, classify, prioritize, and resolve incident tickets and service requests following ITIL best practices and established SLAs.\nAdminister user accounts, permissions, and service health within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID).\nDeploy, configure, and troubleshoot corporate devices. Primary environment is Windows11 and secondary support for macOS.\nPerform basic network troubleshooting (connectivity, VPN, Wi-Fi, DNS/DHCP). Assistwith identity management, endpoint protection, and security compliance protocols.\nProvide support for MS Teamsand Zoom meetingsand Teams Meeting Room equipment.\nAuthor and update technical Knowledgebase (KB) articles for both internal IT use and end-user self-service. Draft and publish clear, professional user-facing communications for system outages, maintenance, software updates, and IT policy changes.\nProvision hardware, software licenses, and access credentials for new hires and contractors; ensure timelyprovisioning and deprovisioningservices.\n\nPlan and manage hardware and software inventory to maintainadequate stock, minimizeservice disruptions causedby supply chain delays, and controlinventorycosts.\nRequired Qualifications & Experience:\n3+ years of progressive IT service desk ortechnical support experience in an enterprise or mid-market environment. Experience managing a support queue using IT service management (ITSM)tools is required; Freshdeskexperience is preferred.\nPost-secondary diploma or degree in Computer Science, Information Technology, or a related field. Completed or substantially completed ITIL v3/v4 Foundation certification.\nHands-on experience administering M365 accounts, license assignment, group management, and application troubleshooting.\nExperience supporting MS Teams and Zoom meetings, including troubleshooting and configuration of Teams Meeting Room equipment.\nSolid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi).\nExceptional written and verbal English skills, with a proven track recordof writing clear end-user communications, KB articles, and change notifications.\nAbility to work full-time onsite at our Vancouver office, Monday to Friday.\nProficiencyin supporting and troubleshooting Windows 11. Experience supporting macOS is considered an asset.\nKnowledge of endpoint security agents (EDR/MDR), Multi-Factor Authentication (MFA), conditional access,email security, and device encryption (BitLocker/FileVault).\nPrior experience supporting IT operations in biotechnology, pharmaceuticals, clinical research, or medical device sectors is considered an asset.\nKey Competencies & Soft Skills:\nCustomer first mindsetand passionateabout providing aconsistent outstanding service experience to user community.\nStrong analytical thinking with the ability to diagnose root causes systematically under pressure.\nThrives in a dynamic, fast-growing company culture and comfortable navigating evolving workflows.\nStarting Salary Range:$80,000 to $95,000 based on level of experience, qualificationsand internal equity.","description_format":"text","description_chars":5961,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Immunology & Inflammation Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-30T03:01:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/eupraxiapharma-intermediate-it-service-desk-analyst","json_url":"https://alion.io/job/eupraxiapharma-intermediate-it-service-desk-analyst.json","meta":{"generated_at":"2026-10-31T05:03:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421940},"rest":"https://alion.io/mcp/rest/get_company?id=4421940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feupraxiapharma-intermediate-it-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feupraxiapharma-intermediate-it-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feupraxiapharma-intermediate-it-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eupraxiapharma-intermediate-it-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feupraxiapharma-intermediate-it-service-desk-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3499299}},{"tool":"search_jobs","arguments":{"company":"eupraxiapharma.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3499299},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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