Employee Relations Manager

Euro-Testing Software Solutions is involved in software consulting, having 20+ years of experience on the market in Romania and abroad, through specific IT solutions and services offered in the following areas: • Software Testing (manual testing, testing automation, performance testing, outsourcing, training and certification, etc.) • Cyber ​​Security • DevOps/DevSecOps • Implementation and Customization of Atlassian & OpenText products (MicroFocus) and other niche products/solutions • AI based Decision Intelligence solutions.

Responsabilități

• Manage labor law and social insurance inspections, including preparation and representation during audits. • Build and maintain strategic relationships with key contacts at the Labor Law Authorities. • Lead all Eastern Europe activities towards full compliance with labor laws and social insurance regulations. • Resolve complex legal challenges related to em-ployee status, alimony cases, and governmental medical insurance exemptions through cross-functional collaboration. • Act as a key liaison between HR, Legal, and external counsel when receiving employee official com-plaints (through labor offices or lawsuit cases). • Acting as Eastern Europe ambassador in labor law and regulatory related matters/conferences. • Manage exit processes for involuntary leavers—including redundancy, refresh, and dismissal— en-suring timely execution of exit sessions, coordina-tion with Finance & HR for final settlements; over-see reversed redeployment cases with proper doc-umentation and legal alignment, conduct respectful and clear exit communications. • Act as the primary liaison with external authorities and internal finance teams for employee relation matters. • Monitor and ensure the timely and accurate pay-ment of all amounts due to various legal authorities, including Labor offices and other regulatory bodies. • Solve internal and external challenges related to la-bor law and social insurance compliance. • Influence better business decisions by analyzing vio-lations and trends, sharing month-ly/quarterly/yearly recommendations with HR busi-ness partners. • Lead the administration and enhancement of the Employee Relations platform used by Eastern European managers to report employees’ viola-tions. • Ensure timely follow-up and documentation of re-ported cases, guiding managers through the disci-plinary process in line with company policies and labour law. • Drive the application of the Code of Conduct across all Eastern European accounts and ensure employees’ adherence. • Manage investigations, grievances, disciplinary ac-tions, and fraud cases in alignment with company code of conduct, policies, internal regulations and partnership with Corporate Security teams. • Represent ER in high-stakes cases, including Speak-Up investigations, contract disputes, and behavioral assessments, influencing outcomes through evi-dence-based analysis. • Drive digital transformation across ER operations, including automation of case tracking, policy up-dates, and social insurance workflows to achieve cost savings. • Leverage data analytics tools to monitor employee relations trends, identify risk patterns, and generate actionable insights for leadership. • Support the digitization of employee records and archiving systems to ensure secure, efficient, and compliant data management. • Drive process innovation and operational agility through ER initiatives that close gaps and enhance service delivery. • Contribute to the design and rollout of digital dash-boards that visualize key ER metrics for business leaders. • Oversee the Employee Relations mailbox as the central channel for receiving and responding to em-ployee inquiries, complaints, and policy-related questions. • Lead the review, update, and accuracy of employee relations content on MyHR, ensuring all policies, FAQs, and guidance reflect the latest labor law changes and internal processes. • Deliver knowledge awareness sessions to employ-ees across Eastern Europe, ensuring clear un-derstanding of HR policies, Code of Conduct, and Labor law compliance. • Act as the go-to consultant for labor law and social insurance matters, providing expert guidance to HRBPs, the wider HR teams, and business leaders on complex cases, regulatory updates, and risk mit-igation strategies. • Support cross-functional teams such as Health & Safety, Property, and Internal Communications by sharing relevant key updates, expected legal in-spections and potential risks. • Provide psychological support guidance by promoting compny’s mental health awareness, identifying dis-tress signals, and coordinating with wellbeing teams to ensure employees feel supported during personal or professional challenges/grievances. • Track and analyze ER mailbox trends to identify re-curring issues, inform policy improvements, and proactively address employee concerns through communication campaigns or training. • Lead and own the continuous updates to HR poli-cies to ensure alignment with labor law and the company’s Code of Conduct. • Track and manage the history of policy modifica-tions and ensure local policies are aligned with group standards. • Promote the company’s Code of Conduct across all de-partments, ensuring employee awareness and ad-herence through structured communication and training. • Lead a team within the Employee Relations func-tion, fostering a culture of ownership, accountabil-ity, and continuous learning. • Encourage cross-functional collaboration and knowledge sharing with other HR teams, Legal, and Health & Safety, enabling team members to broad-en their exposure and contribute to wider organiza-tional goals • Set clear performance and development goals aligned withthe company’s strategic priorities, ensuring each team member understands their impact on business outcomes. • Conduct regular performance reviews to track pro-gress and address development needs. • Empower team members to own their career paths by supporting individual development plans, identi-fying learning opportunities, and nominating them for relevant workshops and talent programs. • Promote psychological safety and wellbeing within the team, ensuring open communication, fair work-load distribution, and proactive support during high-pressure periods or sensitive investigations. Key deliverables: • Zero critical non-compliance findings in labour law / social insurance audits • Successful management of all inspections and audits (labour authorities, regulators) • Timely resolution of complex employment cases (lawsuits, complaints, authorities) • Quarterly ER risk report with trends, insights, and mitigation actions for HRLT • Strong external relationships with labour authorities and legal stakeholders • 100% governance over ER cases (grievances, disciplinaries, Speak Up, fraud) • Consistent, legally robust investigations with clear documentation and outcomes • Reduced case resolution timelines (efficiency + quality) • Standardised approach to disciplinary and grievance handling across EE

Cerințe

• Proven track record (8 + years) in strategic HR diversified experience. • Solid experience in employee relations, labor law, and social insurance compliance. • Strong knowledge of Eastern European labor law and Vodafone’s Code of Conduct. • Proven ability to manage investigations, grievances, and disciplinary actions. • Skilled in handling audits, inspections, and budgeting for social insurance. • Effective communicator with strong stakeholder management skills. • Proficient in digital tools for case tracking, data analysis, and policy management. • Analytical mindset with the ability to identify trends and recommend actions. • High level of discretion, integrity, and attention to detail • University degree