{"id":3603508,"url":"https://alion.io/job/eurocatering-it-helpdesk-support","title":"IT Helpdesk Support","company":{"id":2653580,"name":"Eurocatering","domain":"eurocateringsa.com","url":"https://alion.io/company/eurocateringsa-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":64,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Acharnes, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"GDPR","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-02T10:39:24Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T05:28:28Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":6},"description":"Eurocatering S.A. is a leading Greek company, founded in 2000, with a guaranteed and qualitative connection to every aspect of the agri-food chain, all the way to the final consumer.\nAt Eurocatering, we cultivate and create innovative products that improve the quality of nutrition, offer convenience, and improve our lives.\nAmong our products and services, Freskoulis holds a prominent position. In 2004, it was the first to introduce fresh, packaged, ready-to-serve salads to the Greek Market, paving the way for easy and healthy eating.\nOur vision is to bring health to people’s tables.\nTo achieve this, we start by caring for our people.\nEvery day, we collaborate, create as a team, and grow, always guided by respect and appreciation for each individual.\nWe believe that the success of the individual is rooted in the prosperity of the many.\nTherefore, we give back the trust placed in us through CSR initiatives that support local communities and promote healthy nutrition.\nOur Core Values:\nFreshness: In our products, our ideas, our creativity, and in the way we work and collaborate.\nRespect: Inclusion and recognition in a professional and dignified environment\nPassion: Under any circumstances, we continue to work with boldness and enthusiasm toward our mission of bringing health to people's tables.\nFlexibility: There is always a way, there is always a solution.\nAbout the Role\nIT Helpdesk Support Specialist / System Administrator\nAs an IT Helpdesk Support Specialist, you will be part of the Technology & IT Department, supporting the daily IT operations and ensuring the smooth functioning of the company’s infrastructure.\nThis is a hands-on role combining end-user support with active involvement in maintaining and improving IT systems and processes. The position reports to the IT Manager.\nKey Responsibilities\nProvide day-to-day technical support to internal users (PCs, laptops, printers, mobile devices) \nDiagnose and resolve hardware and software issues in a timely manner \nSupport Windows 10/11 environment and Microsoft 365 services (accounts, Teams, mailboxes, groups) \nManage Active Directory (user creation, access rights, group policies) \nMonitor and support servers and IT infrastructure in collaboration with external partners \nConfigure and troubleshoot VPN connections, Remote Desktop, and basic firewall settings \nSupport business applications (e.g. Soft1) in cooperation with internal teams and vendors \nAdminister IP telephony systems and support related devices \nSupport CCTV, access control, and security systems \nParticipate in structured cabling and installation tasks when required \nMaintain documentation of IT systems, users, and processes \nTrack IT requests and contribute to the prioritization and resolution of issues \nActively contribute to the improvement and organization of IT operations \nRequirements\nRequired Qualifications\n2-3+ years of experience in IT Support or System Administration \nGood knowledge of Windows environments (client & server) \nHands-on experience with Microsoft 365 and Active Directory \nBasic understanding of networking (IP, DHCP, VLANs) \nExperience in troubleshooting hardware and software issues \nFamiliarity with backup processes and basic IT infrastructure concepts \nDegree in IT or related field (AEI/TEI/IEK) \nGood command of English (written & spoken) \nNice to Have\nExperience with ERP systems (e.g. Soft1) \nExperience with mobile device management (MDM tools) \nExposure to VoIP / IP telephony or CCTV systems \nBasic scripting knowledge (e.g. PowerShell) \nSoft Skills\nStrong problem-solving mindset with a hands-on approach \nAbility to communicate effectively with non-technical users \nOrganized and methodical in handling multiple tasks \nAbility to prioritize issues based on impact \nTeam-oriented with willingness to collaborate \nAttention to detail and awareness of information security\nBenefits\nBenefits\nCareer development opportunities within the group\nCompetitive compensation package\nFriendly and modern working environment\nPrivate health insurance (in line with company policy)\nEurocatering S.A. is an equal opportunity employer and does not discriminate based on gender, age, nationality, or any other personal characteristics.\nIf you wish to pursue a career in a safe and growth-oriented environment, you are welcome to submit your CV. We will contact all candidates who are selected for the evaluation process.\nThis information is considered confidential and will not be shared or disclosed to any third party for any reason, in accordance with the provisions of the General Data Protection Regulation (GDPR), as currently in effect.","description_format":"text","description_chars":4625,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food Logistics","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-11-02T10:39:24Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/eurocatering-it-helpdesk-support","json_url":"https://alion.io/job/eurocatering-it-helpdesk-support.json","meta":{"generated_at":"2026-11-09T08:39:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2653580},"rest":"https://alion.io/mcp/rest/get_company?id=2653580"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feurocatering-it-helpdesk-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feurocatering-it-helpdesk-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feurocatering-it-helpdesk-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eurocatering-it-helpdesk-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feurocatering-it-helpdesk-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3603508}},{"tool":"search_jobs","arguments":{"company":"eurocateringsa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3603508},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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