Account Manager

We are hiring an Account Manager for our Tokyo-based Japan team. As a core market in Asia, Japan is central to our client base and business growth.

Join our international team and contribute to shape the next generation of commercial success. In this position, you will engage with clients to operationally assist them and provide comprehensive support for their day-to-day activities and business project to use Euroclear services.

About the Role

We are looking for a proactive and client-focused Account Manager to manage and grow relationships with Japanese clients. In this role, you will act as the primary point of contact, ensure client satisfaction, identify new business opportunities, and coordinate with internal teams to deliver high-quality service. Experience in Custody and Settlement is required, and knowledge of funds business is an advantage. A collaborative approach and positive attitude are also highly valued.

Key Responsibilities

• Serve as the main contact for an assigned portfolio of clients.
• Client interactions for any inquiries both in Japanese or English and with internal colleagues in Euroclear Belgium, Poland and Hong Kong.
• Handle day-to-day inquiries from clients (mostly in Japan) via phone/email regarding all Euroclear services (settlement, custody, income/corporate actions, money transfer, offshore fund order routing, etc.).
• Take end-to-end responsibilities of dedicated client relationship.
• Maintain pro-active relationships with key clients and seek for any new business opportunities.
• Handle the most complex customers’ orders, inquiries, and complaints. Proactively maintain relationship with key customers.
• Handle customer service, post-sales support, operational issue resolution, and service implementation.
• Explain Euroclear services and any changes/enhancements to clients.
• Collaborate with the Account Management team and actively participate to maintain the quality of service provided to clients.
• Develop in-depth knowledge of all Euroclear services, regularly engage with clients (banks, trust banks, broker dealers, custodians, etc.) to understand their needs, and clearly communicate these to relevant internal departments.
• Conduct client seminars/trainings.

Required Skills

• Customer-centric mindset with strong problem-solving skills.
• Excellent client interaction skills to communicate with the clients for any inquiries.
• Good understanding of the fund industry.
• Strong communication skills in Japanese and English for effective interaction with clients and colleagues.
• Consider clients' perspectives and tailor Euroclear services to meet their needs.
• Good analytical skills to understand the client business and proactiveness to come up with any ideas to improve workflows.
• Ideally have working experience in banks/brokers in the financial market (operations or middle office or client service experience).
• Strong team player with leadership potential.
• Strong analytical skills and attention to detail.
• Good presentation skills.
• Has strong self-learning skills and intellectual curiosity.
• Native Japanese and fluent in English.
• Willing to guide and assist new or less experienced staff.

Preferred Qualifications

• Solid working experience in financial industry segment
• Highly driven, confident and motivated, and self-disciplined
• Exhibits creativity and able to think “out of the box”, can-do attitude
• Ability to self-learn/study of the new line-up’s products/services and adaptability into the market

What We Offer

• Professional development and career growth in an international environment.
• Dynamic and collaborative work environment.
• Exposure to strategic clients.