Senior CIAM IT Business Analyst

Job Family

• Develops effective relationships with business units, divisions, or user groups
• Ensures required business services are identified, developed, and supported in alignment with business unit and division needs
• Builds domain-specific business knowledge and acts as a key point of contact for business support
• Acts as a liaison between IT development and design teams and business units for the development of new systems and enhancement of existing systems
• Evaluates new applications against business functional and non-functional requirements
• Assesses new initiatives and evolving business requirements, and recommends appropriate alternatives and/or enhancements to current business solutions and systems
• Prepares communications and delivers business presentations related to solutions, system enhancements, and/or alternatives

• Acts as a key interface between business stakeholders and IT teams
• Understands the business drivers behind operational, functional, tactical, or strategic initiatives and changes, and reflects these in proposing business recommendations and guidance for IT solutions
• Leads requirements and process analysis for business cases and provides options for viable business solutions
• Demonstrates awareness of the external market and internal client needs, and leverages this to propose solutions that support both internal and external stakeholders

• Works closely with the program delivery lead and contributes to the IT program transversal team
• Acts as a transversal Business Analyst across CIAM streams (onboarding, authentication, authorization, lifecycle)
• Bridges business, security, architecture, and engineering teams through clear and actionable requirements
• Supports program and strategy execution by refining epics, features, and user stories aligned with CIAM roadmap priorities
• Promotes consistency in BA practices, templates, and ways of working across squads
• Analyzes identity journeys (internal and external users) and identifies opportunities for simplification
• Ensures traceability from requirements through delivery, testing, and value realization
• Contributes to backlog management, prioritization, and dependency mapping
• Facilitates workshops with stakeholders across product, operations, and security teams
• Defines acceptance criteria and supports UAT to ensure outcomes align with business intent and program delivery goals
• Contributes to change adoption by monitoring feedback and supporting continuous improvement of CIAM capabilities
• Supports cross-team alignment, risk identification, and mitigation at program level
• Produces concise, executive-ready materials for governance (e.g., status updates, risks, decisions)
• Contributes actively to the Tribe BA Community of Practice, supporting continuous improvement in ways of working to enhance delivery effectiveness and consistency across teams

We welcome applicants from all backgrounds and experiences. If you meet most of the requirements and are excited about the role, we encourage you to apply.