{"id":2462872,"url":"https://alion.io/job/eurofins-scientific-client-services-representative-2","title":"Client Services Representative","company":{"id":3643,"name":"Eurofins Scientific","domain":"eurofins.com","url":"https://alion.io/company/eurofins","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":341,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T11:58:53Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T21:05:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Eurofins Biomnis Ireland is the leading independent provider of Medical Laboratory Services in the country and part of one of the largest medical laboratory groups in the world.\nEurofins Biomnis is part of the Eurofins Scientific Group.\nWe are now recruiting for a:\nClient Services Representative\nWe are currently seeking to recruit a Client Services Representative to join our Client Services team at the Eurofins Biomnis laboratory in Sandyford, Dublin18.\nThis is an excellent opportunity if you are looking to grow and progress in your career.\nWhat We Offer\nAs an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues. In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our \"Wellbeing Committee\" was founded. \"The Wellbeing Committee\" plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.\nYou will receive an overall benefits package, including:\nFinancial SecurityPension Scheme\nLife Assurance\nIncome Protection\nAnnual Bonus Scheme\nCompany Credit Union Scheme\nLong Service Award Scheme\n\n Health & WellbeingHealth Insurance\nPaid Sick Leave\nEmployee Assistance Programme (EAP)\n\nCareer DevelopmentHigher Education Policy\n\nLifestyle & PerksBike to Work Scheme\nTax Saver Travel Scheme\nEurofins Employee Referral Programme\n\nSo, if you are a strong communicator, highly organised, with enthusiasm to see a problem through to the end, and with a passion for delivering first class service to your clients, this might be the role for you.\nTraining and development support will be given to you to help your progression within the organisation.\nWe’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.\nWorking Hours: 37.5 hours p/w\n- Monday to Friday 9am - 5.30pm & 11.30am - 8pm, on a rotational basis.\n- Availability to work a Saturday shift when required.\nPlease note this is not a HYBRID role, this role will be based on site in Sandyford, Dublin 18\n The Client Services Representative will work in a team who work together to ensure a best-in-class service is delivered to Eurofins Biomnis customers.\nUse of Laboratory Information Management Systems in place in the laboratory.\nBe aware and compliant with of all the documentation related to your Department to include - Training Records, SOP’s, Forms, including reading and acknowledging required documents on QPulse.\nBe a strong team player by showing initiative, being proactive in supporting the Client Services team by assisting in the sharing of tasks, that results in the delivery of an effective, efficient, quality assured and customer centred service.\nProvide phone and email support for all Client Service requests and ensure best service to our Clients.\nLog all Service Requests on Eurofins Biomnis’ CRM software system, ensure the action required is taken to fully resolve the enquiry and close off on CRM.\nProvide clients with the support and information needed to manage their patient’s health.\nLiaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs.\nActively liaise between the Laboratory and the client, to notify them of any critical patient information ranging from unusual results, to problematic specimens.\nCover of Client Services department duties where there is annual leave or other lack of cover.\nEscalate issues as required to the Client Services Manager and keep Client Services Manager updated of any relevant Client issues.\nRecognise and alert the Client Services Manager of any unusual trends in client calls.\n Education\nLeaving Certificate (or equivalent).\nA recognised computer/secretarial qualification an advantage.\nExperience\nIdeally, 2 years’ experience in a client service and/or secretarial role within another health care organisation.\nA knowledge of healthcare/ science an advantage.\nSkills & Abilities\nExcellent English language and typing skills.\nExcellent phone manner and warm, approachable inter-personal and communication skills.\nProblem solver with strong organizational skills.\nHighly detail-oriented and deadline driven.\nGood listener.\nAttention to detail.\nStrong communication skills.\nGood team player.\nFlexible and can-do attitude, always willing to go the extra mile.\nGood experience of using MS office software.\nKnowledge and experience of any Laboratory Information Management and/or CRM system would be a distinct advantage.\n Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.\nYes (In 2025, Eurofins generated total revenues of EUR €7.296 billion, and has been among the best performing stocks in Europe over the past 20 years)\nYour data:\nAs part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.\nEurofins Biomnis is an Equal Opportunities Company","description_format":"text","description_chars":5936,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRO & CDMO Services","Testing, Inspection & Certification","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-10-13T17:43:54Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/eurofins-scientific-client-services-representative-2","json_url":"https://alion.io/job/eurofins-scientific-client-services-representative-2.json","meta":{"generated_at":"2026-10-14T23:46:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3643},"rest":"https://alion.io/mcp/rest/get_company?id=3643"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feurofins-scientific-client-services-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feurofins-scientific-client-services-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feurofins-scientific-client-services-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eurofins-scientific-client-services-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feurofins-scientific-client-services-representative-2"}]}