{"id":270831,"url":"https://alion.io/job/eurofins-scientific-client-services-representative","title":"Client Services Representative","company":{"id":3643,"name":"Eurofins Scientific","domain":"eurofins.com","url":"https://alion.io/company/eurofins","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":343,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-28T13:14:31Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-27T04:45:15Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.\nEurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.\nIn over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.\n Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.\nServe as the primary communication link between the client and laboratory operations\nAnswer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples\nInterpret and communicate technical information and manage stakeholder requirements\nManage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope\nMake appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations\nWork in a team-based environment to meet department and company goals.\nSupport sales efforts in the bid process to gain repeat, and/or new, long-term business as needed\nWork seamlessly with Business Development team to onboard opportunities and set projects up for successful execution\n Basic Minimum Qualifications\nMinimum of high school diploma or equivalent, college degree or currently pursuing preferred\nAuthorization to work in the United States indefinitely without restriction or sponsorship\nThe ideal candidate will possess:\nExcellent communication skills- with oral and written\nStrong organizational skills and attention to detail\nA strong desire to learn. Eurofins offers a comprehensive training program for this position\nAbility to prioritize work autonomously\nAbility to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies\nAbility to work independently and as part of a team, self-motivation, adaptability, and a positive attitude \nPrior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment. \nComputer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.\n Position is Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.\nWe offer excellent full-time benefits including:\nComprehensive medical coverage,\nLife and disability insurance,\n401(k) with company match,\nPaid holidays and vacation, \nDental and vision options.\nEurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.","description_format":"text","description_chars":4274,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRO & CDMO Services","Testing, Inspection & Certification","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-09-05T12:48:29Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.238,"p_room":0.28,"age_days":59,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/eurofins-scientific-client-services-representative","json_url":"https://alion.io/job/eurofins-scientific-client-services-representative.json","meta":{"generated_at":"2026-10-27T09:12:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3643},"rest":"https://alion.io/mcp/rest/get_company?id=3643"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feurofins-scientific-client-services-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feurofins-scientific-client-services-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feurofins-scientific-client-services-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eurofins-scientific-client-services-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feurofins-scientific-client-services-representative"}]}