{"id":152676,"url":"https://alion.io/job/eurofins-scientific-it-infrastructure-process-engineer","title":"IT Infrastructure Process Engineer","company":{"id":3643,"name":"Eurofins Scientific","domain":"eurofins.com","url":"https://alion.io/company/eurofins","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":340,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-03-19T08:59:24Z","employer_posted_date":"2026-03-19","last_verified_at":"2026-10-21T00:59:44Z","board_verified":true,"closed_at":null,"days_open":215,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":214},"description":"Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.\nIn 2018, Eurofins generated 4.2 billion Euro proforma turnover in 800 laboratories across 47 countries, employing about 45.000 staff.\nTecna, as a part of Eurofins Technologies multi-national network, has the goal of developing and validating reliable industrial solutions for food safety assessment. It has been producing several immunoassays based on different technologies since 25 years, and keeps growing its catalogue portfolio with novel assays and applications to cover the food industry necessities of analysing chemical contaminants in ingredients and finished products. Applications need to be fast, easy, reliable and possibly safe for the personnel involved in routine implementation of analysis. In other words, the sample preparation and contaminants extraction from food matrices must be arranged through robust, simple and quick procedures, being ideally able to extract multiple contaminants in one single preparation, and being solvent - free or at least non-toxic.\nPosition Title: ITSM Process Manager\nREPORTING TO: Service Delivery Manager\n Eurofins IT Infrastructure Services Private Limited\nGEOGRAPHICAL\nREPORTING LOCATION: Bangalore / India\nWORKING LOCATION: Bangalore / India\nOVERALL OBJECTIVES:\nEurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 5 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal candidate should have a strong understanding of ITIL best practices and a proven track record of enhancing service delivery, governance, and process automation in complex IT environments.\nResponsibilities:\nOwn and manage ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB, Asset & Capacity).\nDefine and maintain process documentation, RASCI charts, SOPs, and governance frameworks.\nCollaborate with ITSM tool administrators and developers for BMC Helix configurations with process needs.\nMonitor process KPIs, SLAs, and compliance metrics to ensure performance and continuous improvement.\nLead process audits, identify gaps, and implement corrective actions.\nFacilitate process-related workshops, reviews, and training sessions.\nCoordinate across teams (Service Desk, Infrastructure, Applications) to drive process adoption and efficiency.\nEnsure CMDB data quality and process linkage across both tools.\nParticipate in tool upgrades, configuration changes, and workflow updates impacting ITSM processes.\nAct as a liaison between tool owners (BMC Helix/ServiceNow) and business stakeholders to ensure the successful implementation of process changes.\nRequired Skills:\nAn ideal candidate should have strong experience in all the below:\nExtensive hands-on experience with BMC Helix and ServiceNow platforms\nChange Management - driving CAB meetings, evaluating risk and impact, and ensuring minimal disruption\nProblem Management - leading root cause analysis (RCA), trend analysis, and permanent solution implementation\nIncident Management - Drive MIM, ensuring SLA adherence, prioritization, and timely resolution of critical issues\nCMDB - Experience supporting or implementing CMDB updates, discovery tools, and asset lifecycle processes\nCollaborated with tool admins and developers to align configurations with process requirements\nExperience creating and interpreting dashboards, SLA/KPI reports, and trend analysis for operational improvement\nStrong communication and stakeholder engagement skills\nBelow skills will be an advantage:\nExposure to process automation and workflow design\nKnowledge on Site 24X7 Monitoring tool.\nMust-Have Qualifications\nBMC Helix tool work experience\nITIL process hands on experience\nStrong problem-solving and ready to take owner","description_format":"text","description_chars":4355,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRO & CDMO Services","Testing, Inspection & Certification","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-03-19T08:59:24Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.152,"p_room":0.28,"age_days":214,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eurofins-scientific-it-infrastructure-process-engineer","json_url":"https://alion.io/job/eurofins-scientific-it-infrastructure-process-engineer.json","meta":{"generated_at":"2026-10-21T01:38:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2392,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3643},"rest":"https://alion.io/mcp/rest/get_company?id=3643"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feurofins-scientific-it-infrastructure-process-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feurofins-scientific-it-infrastructure-process-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feurofins-scientific-it-infrastructure-process-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eurofins-scientific-it-infrastructure-process-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feurofins-scientific-it-infrastructure-process-engineer"}]}