{"id":1265585,"url":"https://alion.io/job/eurofins-scientific-it-solutions-support-engineer-junior-2","title":"IT Solutions Support Engineer - Junior","company":{"id":3643,"name":"Eurofins Scientific","domain":"eurofins.com","url":"https://alion.io/company/eurofins","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":329,"ghost_share":0,"stale_share":0.985,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belo Horizonte, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false},{"name":"ASP.NET Core","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"C#","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-09-25T20:24:37Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-21T09:23:18Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.\nThe Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.\nThe group's key figures are approximately: Turnover of 6.5 billion euros, more than 940 laboratories in 62 countries and around 62,000 employees.\n Provide 1st and 2nd level technical support for LIMS applications.\nInvestigate, troubleshoot, and resolve incidents within agreed SLAs.\nLog, track, and manage tickets using IT Service Management tools (e.g., ServiceNow, BMC Helix).\nPerform initial root cause analysis and escalate complex issues to appropriate teams.\nCollaborate with IT Operations, Development, and other stakeholders to ensure timely resolution.\nDevelop, write, and debug scripts to automate workflows and enhance system functionality.\nMaintain accurate documentation of issues, solutions, and standard procedures.\nEnsure compliance with IT policies, security standards, and data protection requirements.\nSupport IIS-hosted web applications and monitor system performance.\nCommunicate effectively with business and technical stakeholders in an international environment.\n Required Skills & Qualifications\nUp to 2 years of experience in IT support, application support, or helpdesk roles.\nBasic understanding of Windows Server environments and networking fundamentals.\nExperience writing and troubleshooting SQL queries (MS SQL Server / T-SQL).\nFamiliarity with ticketing systems (ServiceNow, BMC Remedy, or similar).\nKnowledge of ITIL practices (Incident, Problem, Change Management).\nBasic exposure to IIS-hosted applications.\nStrong problem-solving and analytical skills.\nGood communication skills in an international environment.\nAbility to work independently and manage multiple priorities.\nBachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).\n Nice to Have\nExposure to .NET technologies (ASP.NET / C#).\nExperience with REST APIs, message queues, or distributed systems.\nKnowledge of VBScript or scripting for automation.\nUnderstanding of SDLC and Product Lifecycle methodologies.\nFamiliarity with testing frameworks (e.g., NUnit, Jasmine, Karma, MS Test).\nExperience working with European stakeholders/customers.\nExperience with tools like TFS / Azure DevOps.\nTechnical Competencies\nStrong troubleshooting and debugging capabilities.\nUnderstanding of synchronous and asynchronous communication.\nAbility to analyze logs, system behavior, and performance issues.\nBasic knowledge of enterprise application architecture.\nSoft Skills\nExcellent communication and interpersonal skills.\nAbility to work in a multicultural and distributed team environment.\nProactive, detail-oriented, and solution-driven mindset.\nAbility to adapt and communicate with both technical and business stakeholders.\nComfortable working with remote collaboration tools (Teams, email, chat, etc.).\nAdditional Notes\nThis is a junior role, ideal for candidates starting their career in enterprise application support.\nStrong learning ability and willingness to grow in LIMS and enterprise systems is key.","description_format":"text","description_chars":4010,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRO & CDMO Services","Testing, Inspection & Certification","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-09-25T22:29:49Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long 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