{"id":159153,"url":"https://alion.io/job/eurofins-scientific-product-support-engineer","title":"Product Support Engineer","company":{"id":3643,"name":"Eurofins Scientific","domain":"eurofins.com","url":"https://alion.io/company/eurofins","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":356,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true},{"name":"Rest API","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-29T03:13:09Z","employer_posted_date":"2026-08-29","last_verified_at":"2026-11-01T06:55:47Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.\nThe Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.\nIn over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.\nIn 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.\nCompany URL:\nEurofins IT Delivery Center India - Eurofins Scientific\nEurofins - We are Testing for Life\nEurofins - IT division in enabling the business\n Job Description\nAs an IT Support Engineer, you will be part of F&A domain, supporting Treasury Management System application. In this role, you will collaborate with Business users, Vendors and other IT Stakeholders to support and maintain the effective and efficient functioning of global application and its users.\nResponsibilities\nProvide technical support to end users\nEnd-to-end user maintenance, including user creation, modification, deletion\nMaster data maintenance (bank account management, interfaces, statements etc.)\nCreation and maintenance of AD groups\nManage day-to day delivery, maintenance and troubleshooting of TMS systems, operations and services in scope Manage security for TMS files and folders\nAnalyse the trends associated with incidents and change requests and report potential areas of improvement or risk to TMS Program Manager IT Security, back-up and recovery\nRegular monitor and report environments health and statistic details to relevant stakeholder\nCreate productive relationships with end users to ensure timely and efficient resolution of incidents and problems\nWork closely and collaborate with the Business Analyst and other IT team members to support operations, process improvements and contribute in deployment of the program worldwide\nSupport users during UAT and fixes Bugs identified during UAT\nCreate and maintain documentation/procedures to ensure support and maintenance of TMS system, including system descriptions, configurations, change management, policies and procedures\nIT Support and maintenance of TMS application and related infrastructure to ensure the effective and efficient functioning of global business operations\nPerform other responsibilities and duties as requested\nRequirements\nMinimum 3 years of experience on any of (database administration, support, analysis) or related experience\nEspecially with production support in ERP data management / SaaS application desirable\nKnowledge with IT service management concepts (Preferable ITIL, LEAN)\nGood problem solving skills\nFluency in English is essential\nVery good communication 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