{"id":1180814,"url":"https://alion.io/job/euromonitor-service-desk-analyst","title":"Service Desk Analyst","company":{"id":6034,"name":"Euromonitor","domain":"euromonitor.com","url":"https://alion.io/company/euromonitor","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2333,"max":2667,"currency":"EUR","period":"month","gross":null,"usd_annual":36744},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-24T13:57:34Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T20:28:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Euromonitor\nEuromonitor International is a global leader in data analytics and market research, providing actionable insights into industries, economies, and consumers. Our products empower organisations to make strategic decisions with confidence, leveraging our expertise across 210 countries and jurisdictions.\nAbout the Role\nWe're looking for a customer-focused Service Desk Analyst to join our global Technology Services team in Vilnius. This is an excellent opportunity for someone looking to build a long-term career in IT Support, Infrastructure, Cyber Security or Networking. As the first point of contact for our colleagues around the world, you'll play a key role in ensuring our people have the technology, support and resources they need to work effectively.\nThis is far more than a traditional Level 1 Service Desk position. You'll gain exposure to infrastructure, cyber security, vendor management, procurement, meeting room technology and continuous improvement initiatives, while working alongside experienced technology professionals across multiple regions.\nRole and Responsibilities\nService Desk & User Support\nAct as the first point of contact for IT incidents and service requests.\nManage and resolve support tickets through the Halo ITSM platform.\nTroubleshoot hardware, software, account access and connectivity issues.\nDeliver excellent customer service and maintain clear communication throughout the support process.\nEscalate issues appropriately when additional support is required.\nUser Administration & On-boarding \nSupport the onboarding and offboarding of employees.\nProvision laptops, hardware, software and user accounts.\nManage Microsoft 365 user administration and access permissions.\nReset passwords, maintain user accounts and ensure appropriate access controls are in place.\nDevice & Asset Management\nMaintain accurate IT asset records and inventory.\nBuild, configure and deploy laptops and equipment for new starters.\nManage the lifecycle of IT hardware, including warranties, repairs, replacements and retirement.\nMonitor equipment stock levels and support procurement activities when required.\nTechnical Support & Maintenance\nSupport Windows 11 devices and Microsoft 365 applications.\nAssist with Intune/Microsoft Endpoint Management administration.\nTroubleshoot networking and connectivity issues.\nPerform software updates, security patching and system maintenance activities.\nSupport meeting room technology and audiovisual equipment.\nContinuous Improvement\nCreate and maintain clear documentation and knowledge articles.\nContribute ideas to improve processes and user experience.\nParticipate in technology projects alongside Infrastructure and Cyber Security teams.\nDevelop an understanding of AI-assisted support tools and automation opportunities.\nRequirements\n Previous experience in an IT Support, Service Desk, Helpdesk or Technical Support role (including internships or placements).\nExperience supporting Microsoft 365 environments. \nBasic hardware troubleshooting and remote support experience.\nExperience managing or administering user accounts and access permissions.\nStrong written and verbal communication skills in English.\nExcellent organisation and time management skills.\nA proactive approach to problem-solving and customer service.\nAbility to document processes and maintain accurate records.Desirable\n\nExperience using Halo or another IT ticketing system\nKnowledge of Microsoft Intune / Endpoint Management.\nUnderstanding of Active Directory administration.\nFamiliarity with ITIL principles or ITIL Foundation certification.\nBasic understanding of cyber security concepts and best practices.\nKnowledge of networking fundamentals.\nExperience working in an international or global organisation.\nInterest in AI, automation and emerging support technologies.\nProcurement and vendor management experience.\nBenefits\nSalary: EUR 2,333 - EUR 2,667 per month\nHybrid working, with a blend of office and home-based work\nPrivate Health Insurance \nPension Plan \nPaid Time Off \nTraining & Development\nPerformance Bonus\nWellbeing initiatives and employee support resources\nRegular team events, social activities and company celebrations\nOpportunity to work in a truly global environment with colleagues across Europe, North America, Asia Pacific and the Middle East\nWhy work for Euromonitor?\nOur Values:\nWe seek individuals who act with integrity\nWe look for candidates who are curious about the world\nWe feel that as a community, we’re stronger together\nWe seek to enable people to feel empowered\nWe welcome candidates who bring strength in diversity\nInternational: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.\nHardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.\nCommitted to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.\nIt sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.\nExcellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.\nOpportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.\nEqual Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.","description_format":"text","description_chars":6597,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Information Security","Market Research"],"lifecycle":[{"event":"open","at":"2026-09-24T13:57:34Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":36744,"is_top_pay":false},"html_url":"https://alion.io/job/euromonitor-service-desk-analyst","json_url":"https://alion.io/job/euromonitor-service-desk-analyst.json","meta":{"generated_at":"2026-09-26T01:35:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1558,"day_limit":5000,"remaining_today":3442,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}