{"id":2075028,"url":"https://alion.io/job/euronext-client-services-and-support-analyst-ems-operational-client-support","title":"Client Services and Support Analyst EMS Operational Client Support","company":{"id":14289,"name":"Euronext","domain":"euronext.com","url":"https://alion.io/company/euronext","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":84},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-08T08:33:46Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T05:19:48Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"You will primarily be responsible for:\nActing as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues\nProviding ongoing client support, following up on all questions or issues until resolution, and keeping clients regularly informed, especially when in-depth analysis is required\nEnsuring compliance with Service Level Agreements and strengthening the quality framework to meet both quantitative and qualitative objectives\nDriving continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks\nContributing to operational enhancement projects, reviewing specifications and terms of reference for new products and initiatives, supporting clients in developments and tests, and executing conformance tests with clients\nYour profile:\nStrong financial background and good understanding of the various activities of Euronext’s direct and indirect client base\nPrior experience in client services or a similar operational support role\nHigh standards of service delivery and ability to build strong client relationships\nStrong analytical, organizational and problem-solving skills\nExperience with project management and ability to monitor progress\nExcellent verbal communication skills, both internally and externally\nFluency in English and Dutch is required.\nJoin a company where market infrastructure is built on innovation - and where every innovation starts with a bold mind asking, “What’s next?”. At Euronext, we believe change is a starting point, not an obstacle. We look for people who see growth opportunities, think long term and want to help shape capital markets for future generations. Working with us means:\nBeing part of a European, international and diverse team - Collaborate across borders with talented colleagues connected by a shared ambition and purpose.\nLearning as you grow - Develop your skills through continuous learning, real responsibilities and flexible career paths that evolve with you.\nHaving an impact - Contribute to projects that matter, in an agile and dynamic environment where your ideas help drive progress.\nDriving sustainability - Play an active role in building transparent, responsible and sustainable capital markets for the long term. Together, we do not just support markets - we help shape their future.\nApply by submitting a CV in English\nClient Support acts as the central point of contact for Euronext’s clients on operational matters, ensuring efficient incident management and delivering excellent, cost-efficient operational services. The team is dedicated to customer satisfaction, risk management and compliance, driving continuous improvement and supporting the development and testing of new products and initiatives.\nJoin Euronext - Shape capital markets for future generations\nEuronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.\nFind out more about us at: Euronext.com\nWe are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.\nAdditional Information\nThis job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.\nEuronext Values\nUnity\nWe respect and value the people we work with\nWe are unified through a common purpose\nWe embrace diversity and strive for inclusion\nIntegrity\nWe value transparency, communicate honestly and share information openly\nWe act with integrity in everything we do\nWe don’t hide our mistakes, and we learn from them\nAgility\nWe act with a sense of urgency and decisiveness\nWe are adaptable, responsive and embrace change\nWe take smart risks\nEnergy\nWe are positively driven to make a difference and challenge the status quo\nWe focus on and encourage personal leadership\nWe motivate each other with our ambition\nAccountability\nWe deliver maximum value to our customers and stakeholders\nWe take ownership and are accountable for the outcome\nWe reward and celebrate performance\nWe are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.\nAdditional Information\nThis job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.","description_format":"text","description_chars":5702,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contract Manufacturing","Data & Analytics","Financial Services","Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-08T08:33:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":12,"expected_fill_days":54,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/euronext-client-services-and-support-analyst-ems-operational-client-support","json_url":"https://alion.io/job/euronext-client-services-and-support-analyst-ems-operational-client-support.json","meta":{"generated_at":"2026-10-21T08:55:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14289},"rest":"https://alion.io/mcp/rest/get_company?id=14289"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feuronext-client-services-and-support-analyst-ems-operational-client-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feuronext-client-services-and-support-analyst-ems-operational-client-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feuronext-client-services-and-support-analyst-ems-operational-client-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/euronext-client-services-and-support-analyst-ems-operational-client-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feuronext-client-services-and-support-analyst-ems-operational-client-support"}]}