{"id":278159,"url":"https://alion.io/job/euronext-client-services-associate-mts","title":"Client Services Associate, MTS","company":{"id":14289,"name":"Euronext","domain":"euronext.com","url":"https://alion.io/company/euronext","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":187},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-12T02:15:38Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Euronext is the leading European capital market infrastructure, covering the full capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. As of March 2026, Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host over 1,800 listed issuers with €7 trillion in market capitalisation, a strong blue-chip franchise and the largest global centre for debt and fund listings.\nMTS (part of the Euronext Group) is a leading operator of regulated electronic platforms (interdealer and dealer-to-client) and market data services for the European fixed income market. With over three decades of experience, MTS is a cornerstone of the fixed income trading ecosystem, recognised for its innovation, reliability, and comprehensive product offering.\nKey Responsibilities\nYou will support the team on the following activities:\nAct as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required.\nRaise cases to second level support and maintain client records.\nMonitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services\nSupport Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex\nActively collaborate with all MTS groups in order to address/solve correctly market issues or improvements\nCreate, Manage and delete users for clients\nSend out messages to all market participants\nCandidate Profile/ Key Skills\nThe ideal candidate has:\nA Master’s degree in Economics, Finance, Computer Engineering, Management Engineering, or a related discipline.\n\nFluent written and spoken English.\n\nAdvanced proficiency in Microsoft Office, particularly Excel.\n\nAn understanding of financial instruments and financial markets.\n\nKnowledge and practical understanding of statistical analysis and data interpretation.\n\nThe ability to work collaboratively and effectively with senior stakeholders and clients.\n\nStrong communication, organisational and interpersonal skills.\n\nA high level of accuracy and attention to detail.\n\nFlexibility and adaptability, with the ability to manage changing priorities and requirements.\n\nWe are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.\nAdditional Information\nThis job description is only describing the main activities within a certain role and is not exhaustive. 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