Senior Associate - Professional Services
Deliverables and Tasks:
1. Take handover from the Sales team to initiate product implementation - run the project from inception to delivery, maintain project plan, action log, risk log, etc.
2. Act as the primary point of contact for the business heads of our clients (Asset Management firms and CSA Brokers) during the implementation phase and run weekly project calls.
3. Understand the buy-side and sell-side business and assess their needs. Map their business requirements to the software product.
4. Customize the software as per client needs, perform gap analysis and suggest solutions.
5. Perform demos and trainings to hand over the product instance to clients.
6. Work with the Product Management Team to build a roadmap for enhancements and new functionalities which contributes towards the stability and vision of the product based on the feedback from the end-users and studying the industry trend.
7. Collaborate with Product Management, Development, Support and Testing teams to deliver the product as per client expectations - ensure a delightful user experience with the product.
8. Create user guides for clients to explain product usage and functionalities.
9. Troubleshoot, investigate and resolve Data/Application errors reported by clients.
10. Utilise the product support and change management processes effectively.
11. Implement changes and improvements to the procedures and processes to cope with a rapidly evolving system.
Euronext Values
Unity
- We respect and value the people we work with
- We are unified through a common purpose
- We embrace diversity and strive for inclusion
Integrity
- We value transparency, communicate honestly and share information openly
- We act with integrity in everything we do
- We don’t hide our mistakes, and we learn from them
Agility
- We act with a sense of urgency and decisiveness
- We are adaptable, responsive and embrace change
- We take smart risks
Energy
- We are positively driven to make a difference and challenge the status quo
- We focus on and encourage personal leadership
- We motivate each other with our ambition
Accountability
- We deliver maximum value to our customers and stakeholders
- We take ownership and are accountable for the outcome
- We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.