{"id":2274879,"url":"https://alion.io/job/european-lifecare-group-it-operations-support-engineer","title":"IT Operations & Support Engineer","company":{"id":4404771,"name":"European LifeCare Group","domain":"europeanlifecaregroup.com","url":"https://alion.io/company/european-lifecare-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Søborg, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-13T22:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-13T22:00:00Z","board_verified":false,"closed_at":null,"days_open":40,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":40},"description":"Brænder du for både at supportere brugere og tage ansvar for dele af den daglige IT-drift? Og motiveres du af at sikre stabile systemer, løse tekniske udfordringer og samtidig forbedre og optimere driftsmiljøet?\n\nHos European LifeCare Group søger vi en IT Operations & Support Engineer, der får en central rolle i både IT-support og drift af vores cloud- og systemlandskab.\n\n**Din rolle – kombination af support og driftsansvar\n\n**Du bliver en del af IT-teamet og får et bredt ansvar, hvor du både håndterer 2nd level supportopgaver og har direkte ejerskab for udvalgte dele af driften. Du er med til at sikre, at vores systemer fungerer stabilt i hverdagen – og at problemer bliver løst effektivt og struktureret.\n\nMed reference til Head of IT arbejder du tæt sammen med både kolleger og leverandører og bliver en nøgleperson i den daglige serviceleverance.\n\n**Du Vil Bl.a.\n\n**\n\nHave driftsansvar for udvalgte systemer og services i Microsoft 365 og Azure\n\nYde 2nd level IT-support til brugere på tværs af organisationen\n\nOvervåge, vedligeholde og sikre stabil drift af centrale IT-platforme\n\nHåndtere incidents, service requests og mindre driftsforstyrrelser\n\nFejlsøge og løse tekniske problemer i samarbejde med team og leverandører\n\nSikre opfølgning på driftsproblemer og drive root cause-arbejde\n\nBidrage til forbedring og stabilisering af IT-driften\n\nUnderstøtte integrationer og sikre, at systemer fungerer sammen i praksis\n\nDeltage i mindre ændrings- og forbedringsopgaver\n\nDokumentere løsninger og bidrage til videndeling i teamet\n\nMedvirke til at standardisere og forbedre drifts- og supportprocesser\n\n**Hvorfor er rollen attraktiv?\n\n**\n\nKombination af support og drift: Du får både hands-on support og driftsansvar\n\nReelt ejerskab: Du får ansvar for udvalgte systemer og services\n\nVarieret hverdag: Både incidents, drift og forbedringer\n\nModerne cloud-miljø: Microsoft 365 og Azure\n\nTæt samarbejde: Med både IT-kolleger, leverandører og forretningen\n\nMulighed for udvikling: Mod mere specialiserede drifts- eller supportroller\n\n**Vi forestiller os, at du\n\n**\n\nHar erfaring med IT-support og/eller IT-drift (gerne 2nd level)\n\nHar kendskab til og erfaring med Microsoft 365 og cloud-baserede miljøer\n\nHar erfaring med fejlsøgning og teknisk problemløsning\n\nTrives med både supportopgaver og driftsansvar\n\nHar erfaring med ITSM-værktøjer (fx Zendesk eller lignende)\n\nArbejder struktureret med incidents, drift og dokumentation\n\nHar forståelse for stabil drift, overvågning og incident management\n\nHar en serviceminded og løsningsorienteret tilgang\n\nTaler dansk og engelsk\n\n**Som person\n\n**Du tager ansvar og trives med at have en blanding af support og drift. Du arbejder struktureret og roligt – også når der er travlt – og har fokus på at sikre stabile løsninger, der virker i praksis.\n\nDu motiveres af at hjælpe brugere, men også af at forstå og forbedre de systemer, der ligger bag, så driften bliver mere stabil og effektiv over tid.\n\n**Klar til næste skridt?\n\n**Hvis du vil have en rolle, hvor du kombinerer IT-support og driftsansvar i et moderne cloud-miljø – og samtidig arbejder i en organisation med et vigtigt samfundsformål – så vil vi meget gerne høre fra dig. Vi holder løbende samtaler, så send gerne dit CV allerede i dag.\n\nEuropean LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.\n\nEuropean LifeCare Group is one of Europe's largest independent provider of travel clinics and public vaccination programmes.\n\nFounded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark, the Netherlands, Sweden and the UK, where the company trades under a number of brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic, Citydoc, Resecentrum vaccinationer, Mediprevent, Vaccinaties Op Reis and PreventVaccins.\n\nEuropean LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.","description_format":"text","description_chars":4206,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Home Care Services","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-10-11T08:53:47Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.544,"p_room":0.45,"age_days":40,"expected_fill_days":23,"reasons":["seen:40","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/european-lifecare-group-it-operations-support-engineer","json_url":"https://alion.io/job/european-lifecare-group-it-operations-support-engineer.json","meta":{"generated_at":"2026-10-24T19:10:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4404771},"rest":"https://alion.io/mcp/rest/get_company?id=4404771"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feuropean-lifecare-group-it-operations-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feuropean-lifecare-group-it-operations-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feuropean-lifecare-group-it-operations-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/european-lifecare-group-it-operations-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feuropean-lifecare-group-it-operations-support-engineer"}]}