DevOps & Cloud Support Engineer

Shift: Rotational Shift

Location: Islamabad (On-Site)

Qualifications (what we are looking for)

• 1 to 2 years of experience in cloud support, DevOps, system administration, or a related technical role.
• Hands-on knowledge of AWS services such as EC2, S3, IAM, VPC, RDS, Route 53, CloudWatch, OS level Patching and Backups. Knowledge of Azure and GCP is a plus.
• Good understanding of Linux administration and basic troubleshooting of servers, services, storage, and permissions.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, HTTP/HTTPS, ports, firewalls, VPNs, Routing, Switching and load balancers.
• Experience with monitoring, logging, and alerting tools such as Amazon CloudWatch, Prometheus, Grafana, ELK Stack, DataDog, splunk or similar platforms.
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or AWS CodePipeline.
• Basic knowledge of Docker, containers, virtual machines, and cloud infrastructure concepts.
• Familiarity with Infrastructure as Code, configuration management, or scripting tools such as Terraform, CloudFormation, Ansible, Bash, or Python is preferred.
• Understanding of incident handling, support tickets, escalation procedures, and service-level targets.
• Strong troubleshooting, documentation, communication, and teamwork skills, with willingness to work in rotating shifts or on-call support when required.
• AWS certification or relevant Cloud or DevOps certification will be preferred.

Education

• Bachelor's degree in IT / Software Engineering / Computer Science.

Job Responsibilities (what you will do)

• Provide Level 1 operational support for AWS cloud infrastructure, DevOps tools, and hosted applications.
• Monitor infrastructure, applications, services, and deployment pipelines using monitoring, logging, and alerting tools.
• Respond to alerts and support tickets, perform initial troubleshooting, document findings, and escalate complex issues to senior engineers.
• Review system and application logs to identify service failures, performance issues, and recurring errors.
• Perform routine operational tasks, including health checks, service restarts, storage monitoring, backup verification, and resource status reviews.
• Assist with AWS access management, IAM permissions, and basic account administration according to approved procedures.
• Support CI/CD pipelines and help investigate failed builds, deployments, and environment-related issues.
• Assist with Docker-based applications, cloud provisioning, patching, configuration management, and Infrastructure as Code tasks.
• Maintain support tickets, runbooks, troubleshooting guides, knowledge-base articles, dashboards, and operational reports.
• Participate in incident reviews, identify opportunities for automation and reliability improvements, and complete training toward Level 2 support and SRE responsibilities.

Compensation and Benefits (what we offer)

• Market Competitive Salary
• Personal and Family Medical Insurance
• Personal Life Insurance
• Parental Medical Insurance
• Personal and Family OPD
• Weekly Meal
• Paid Technical Certifications
• Work equipment like Laptop, Headset and other devices will be provided by the company.
• Annual trips
• Recreational Activities
• Public Holidays
• Paid Leaves

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