{"id":4057315,"url":"https://alion.io/job/eutelsat-principal-service-support-engineer","title":"Principal Service Support Engineer","company":{"id":52957,"name":"Eutelsat","domain":"eutelsat.com","url":"https://alion.io/company/eutelsat","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Nagios","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-30T02:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-11T11:20:41Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Connect with Eutelsat\nBe part of a new era in communications, transforming connectivity with Eutelsat - the world’s first GEO-LEO integrated global satellite operator.\nAs a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.\nWith Eutelsat You’ll Get To:\nPioneer the future of Space Technology\nBring connectivity to remote frontiers\nCollaborate with customer-centric experts\nEmbrace cultural diversity in our global team\nIn a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.\nWhy Eutelsat ?\nCommitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.\nWays of Working That Drive Us: As \"One Team,\" we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.\nSustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth - both on Earth and in space.\nWork-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.\nReady to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.\nWho You Are: You are a recognized technical authority with deep expertise across IP networking, RF, satellite systems, and troubleshooting. You operate at a systems level, understanding end-to-end service behaviour and influencing architecture, observability, and operational strategy.\nYou are not only solving the most complex problems but also you are preventing them. You identify systemic weaknesses, define reliability strategies, and drive long-term improvements across the organization. You influence senior stakeholders and act as a key contributor to technical direction and service design.\nWhat You’ll Do:\nAct as highest-level escalation for critical, cross-domain incidents and systemic issues.\nLead and direct complex, multi-layer investigations spanning network, platform, RF, and terminal domains.\nDefine standards for troubleshooting, root cause analysis, and incident resolution.\nIdentify systemic risks and lead initiatives to improve resilience, scalability, and performance.\nEnsure fluid communication with the various cross functional teams on technical investigations and developments.\nCollaborate with Engineering and Product teams to influence system architecture, design, and operational readiness.\nDrive advanced data analytics and correlation techniques to identify performance trends and hidden issues.\nMentor senior engineers and act as a technical reference across teams.\nContribute to strategic initiatives and long-term service roadmap\nRepresent Service Support in high-level technical and customer discussions\nWhatitTakes: \nMaster’s degree (or equivalent experience) in Telecommunications, Networking, Aerospace Engineering, or related field\n 7+ years of experience in service support, service assurance, or reliability engineering\nDeep expertise in:\nIP networking and large-scale distributed systems\nSatellite communications (GEO/LEO) and/or radio systems\nAdvanced troubleshooting and performance analysis\nStrong experience with:\nVisualisation tools (Grafana, Hex, Dataminer, etc.)\nAutomation and scripting (Python or equivalent)\nLinux-based systems and network diagnostics\nProven track record of solving complex, systemic issues and influencing technical direction\nStrong ability to operate at both deep technical and strategic levels\nExcellent communication and stakeholder management skills at senior levelsWhat We’d Love:\n\nExperience with satellite systems (GEO/LEO), radio link layer, and RF performance analysis\nStrong data analytics and visualization skills for service performance and reliability tracking\nHands-on experience with Network Monitoring Systems and observability platforms (e.g., Grafana, Dataminer, Nagios, Prometheus)\nFamiliarity with ITIL processes (Incident, Problem, Change, Service Management)\nExperience driving automation and reliability engineering practices (SRE mindset)\nWhere You’ll Be:\nLondon, Turin or Dubai, Flexible remote working policy to be agreed with the team manager. This role includes on-call rotation and traveling mainly in EU.\nEutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).","description_format":"text","description_chars":5398,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","Satellite Communications","Space Services"],"lifecycle":[{"event":"open","at":"2026-11-11T06:00:56Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.814,"p_room":0.9,"age_days":12,"expected_fill_days":24,"reasons":["conf:0","win:mid"],"computed_at":"2026-11-11T11:51:04Z"},"pay":null,"html_url":"https://alion.io/job/eutelsat-principal-service-support-engineer","json_url":"https://alion.io/job/eutelsat-principal-service-support-engineer.json","meta":{"generated_at":"2026-11-11T11:51:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20893,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52957},"rest":"https://alion.io/mcp/rest/get_company?id=52957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feutelsat-principal-service-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feutelsat-principal-service-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feutelsat-principal-service-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eutelsat-principal-service-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feutelsat-principal-service-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4057315}},{"tool":"search_jobs","arguments":{"company":"eutelsat.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4057315},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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