{"id":2300083,"url":"https://alion.io/job/evam-customer-success-manager","title":"Customer Success Manager","company":{"id":2661878,"name":"EVAM","domain":"evam.life","url":"https://alion.io/company/evam-2","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":119000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1206},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-01T14:48:36Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T10:24:58Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":103},"description":"Evam builds mission-critical technology for the people who keep society safe. Our software is used by police, ambulance, fire & rescue, and other public safety organisations to manage complex, time-critical operations. Every day, Evam supports first responders handling hundreds of thousands of life-threatening incidents.\nWe currently serve customers across the Nordics and the United Kingdom and have achieved 200%+ annual growth for the past three years. To support our continued expansion, we are now looking for a Customer Success Manager.\nThis is a role for someone who wants to manage complex projects, work closely with customers, and ensure that mission-critical software is successfully implemented in real-world public safety operations.\nPrior experience in the public safety industry is not a requirement, but experience from complex software implementation projects is important.\nThe Role\nAs a Customer Success Manager at Evam, you will be responsible for managing customer implementation projects from signed contract to successful go-live. You will work closely with customers, technical teams, partners, and internal stakeholders to make sure our solutions are configured, integrated, tested, and delivered according to customer needs.\nWhat you will do\nLead and coordinate customer implementation projects from project start to go-live\nManage project plans, timelines, activities, risks, and dependencies\nWork closely with customers to understand their operational needs, technical environment, and implementation requirements\nCoordinate internal technical teams, external partners, and customer stakeholders\nCoordinate technical integrations with CAD systems, communication platforms, mapping services, and other third-party systems\nEnsure that testing, acceptance, training, and go-live activities are planned and executed properly\nOwn the post-go-live relationship: drive adoption, monitor usage and customer health, and make sure customers keep getting value from the solution\nAct as the customer's main point of contact after launch, running regular check-ins and identifying risks of churn or dissatisfaction before they escalate\nSpot and help develop expansion opportunities within existing accounts, working closely with sales\nWho you are\nYou are structured, technically curious, and comfortable taking ownership of complex customer projects. You enjoy working close to customers and can communicate clearly with both technical and non-technical stakeholders.\nYou understand that implementation projects require both technical understanding and strong coordination skills. You know how to create structure, drive progress, and make sure that things get done.\nYou are comfortable working in complex environments with multiple stakeholders, technical dependencies, and mission-critical requirements. Most importantly, you take responsibility for the outcome and care deeply about delivering a high-quality customer experience.\nWhy Evam\nAt Evam, you will work on technology that directly impacts public safety and emergency response. You will join a fast-growing company, work with highly skilled colleagues, and play a key role in delivering mission-critical software to public safety organisations across the Nordics, the UK, and beyond.\nThis is an opportunity to work close to customers, technology, and real-world operations - and to help ensure that first responders have the digital tools they need when it matters the most.\n We believe you have\nAt least 5 years of experience from similar roles, such as Customer Success Manager, Implementation Specialist, Technical Project Manager, Solution Consultant, Customer Delivery Manager, or similar\nProven ability to manage complex customer implementation projects\nStrong customer communication skills and the ability to build trust with different stakeholders\nStrong technical understanding of software integrations, APIs, system configuration, and technical delivery processes\nStrong project coordination skills and the ability to manage timelines, risks, dependencies, and stakeholders\nHigh ownership, accountability, and a strong drive to move projects forward\nAbility to work closely with developers, product teams, sales, support, and customer organisations\nExcellent communication skills in Swedish and English\nA higher education degree, preferably in engineering, computer science, information systems, or a related field","description_format":"text","description_chars":4401,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Swedish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Software"],"lifecycle":[{"event":"open","at":"2026-10-11T21:04:32Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.184,"p_room":0.28,"age_days":103,"expected_fill_days":24,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/evam-customer-success-manager","json_url":"https://alion.io/job/evam-customer-success-manager.json","meta":{"generated_at":"2026-10-13T11:50:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18327,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2661878},"rest":"https://alion.io/mcp/rest/get_company?id=2661878"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevam-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevam-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevam-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evam-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevam-customer-success-manager"}]}